Summary
Overview
Work History
Education
Skills
Timeline
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Harper Dickerson

Cadillac,MI

Summary

Proven customer service professional with a track record of enhancing customer satisfaction and loyalty at Subway. Skilled in cash management and problem-solving, adept at resolving complaints and fostering a welcoming atmosphere. Demonstrates reliability, patience, and exceptional teamwork abilities, contributing to a positive and efficient work environment.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Dollar General
05.2024 - 08.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.

QSR Representative

Subway
11.2023 - 04.2024
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

Education

Cadillac Senior High School
Cadillac, MI
05.2019

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Guest Services
  • Cash Management
  • Customer Focus
  • POS System Operation
  • Merchandise Restocking
  • Up-selling techniques
  • Drawer management
  • Cross-selling abilities
  • Problem-Solving
  • Customer Assistance
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Team Collaboration

Timeline

Customer Service Cashier

Dollar General
05.2024 - 08.2024

QSR Representative

Subway
11.2023 - 04.2024

Cadillac Senior High School

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Harper Dickerson