Harper Eldridge
Kalamazoo,MI
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Hilton Garden Inn Hotel
Kalamazoo, MI
07.2024 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Server
Fletcher's Pub
Kalamazoo, MI
06.2023 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Head Hostess and Expo
Fletcher's Pub
Kalamazoo, MI
05.2022 - 08.2024
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
Education
Bachelor of Science - Fashion Merchandising
Western Michigan University
Kalamazoo, MI04-2028
High School Diploma -
Portage Central Highschool
Portage, MI05-2024
Skills
- Bar restocking
- Basic accounting
- Safe service compliance
- Health codes compliance
- Mixology
- Hospitality service expertise
- Reservation setting
- Greeting and seating
- Exceptional communication
- Effective customer upselling
Affiliations
- Rock Music
- Art
- Vintage Fashion
Accomplishments
- Lee Honors College
- Gold Cord at highschool graduation
Certification
- TIPS certified
Timeline
Bartender
Hilton Garden Inn Hotel
07.2024 - Current
Server
Fletcher's Pub
06.2023 - 08.2024
Head Hostess and Expo
Fletcher's Pub
05.2022 - 08.2024
Bachelor of Science - Fashion Merchandising
Western Michigan University
High School Diploma -
Portage Central Highschool
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