Harper Lucas
Dallas
Summary
Strategic Implementation Consultant with expertise in deploying software solutions and facilitating client onboarding. Translates business requirements into system configurations, manages client relationships, and addresses complex implementation challenges. Focused on driving customer success and maximizing value from technology solutions.
Overview
3
3
years of professional experience
Work History
Implementation Consultant
Call Box
Dallas
05.2025 - Current
- Managed 40 launch implementations monthly, achieving an average timeline of 45 to 60 days.
- Configured software solutions based on client business requirements, translating workflows and operational needs into tailored system setups that supported successful implementation and user adoption.
- Collaborated with cross-functional teams to resolve issues promptly through consistent in-office presence five days per week.
- Facilitated training sessions for end-users to enhance product adoption through leading virtual training on all implementation projects.
Customer Support Specialist
Call Box
Dallas
04.2023 - 05.2025
- Consistently achieve monthly bonus awards for resolving 20% more weekly cases than team average and exceeding case closure goals.
- Collaborate cross-functionally to ensure a faster and more effective resolution process.
- Developed strong relationships with automotive clients, including general managers, sales managers, sales representatives, and third-party CRMs, enhancing collaboration and communication.
- Facilitated lead generation for sales opportunities received on customer service line by forwarding qualified leads to appropriate departments.
Education
Bachelor of Science -
Texas State University
San Marcos, TX06-2021
Skills
- Implementation management
- Project management
- Client onboarding
- User training
- Customer relationship management
- Data analysis
- System integration
- Software configuration
Timeline
Implementation Consultant
Call Box
05.2025 - Current
Customer Support Specialist
Call Box
04.2023 - 05.2025
Bachelor of Science -
Texas State University