Harper Massengill
Chicago,IL
Summary
Experienced hostess with expertise in high-volume dining, wait list management, and upbeat customer service. Skilled in managing reservations and maintaining guest satisfaction in fast-paced environments
Overview
7
7
years of professional experience
Work History
Hostess
Farm Bar
Chicago, IL
03.2024 - 04.2026
- Managed waiting list and facilitated prompt seating of all parties to enhance guest experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers by efficiently bussing tables during peak hours to maintain service flow.
- Scheduled reservations and coordinated with servers and managers to ensure timely preparation of seating for large groups.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Hostess
Parsons Chicken and Fish
Chicago, IL
06.2021 - 10.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote a comfortable a dining experience.
- Responded appropriately to customer complaints, bringing major issues to attention of the manager on duty.
- Developed long-term relationships with guests to increase opportunities for repeat business.
- Built positive relationships with other front-of-house and kitchen staff.
- Managed reservations and seating arrangements for efficient table turnover.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Hostess
Uvae Kitchen and Wine Bar
Chicago, IL
08.2019 - 03.2020
- Answered telephone to provide dining information and take party reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
Sociology/Social Work
DePaul University
Chicago, ILSkills
- Customer Service
- Personable and Friendly
- Team Player
- Creative Problem Solving
- Menu Memorization
- High-Volume Dining
- Wait List Management
- Point of sale systems
Timeline
Hostess
Farm Bar
03.2024 - 04.2026
Hostess
Parsons Chicken and Fish
06.2021 - 10.2023
Hostess
Uvae Kitchen and Wine Bar
08.2019 - 03.2020
Sociology/Social Work
DePaul University