Harper Wagg
Boston,MA
Summary
Developed exceptional interpersonal and organizational skills in fast paced, high end restaurant environment, seeking to continue in a similar field. Proficient in managing interpersonal guest relations while maintaining welcoming atmosphere. Eager to bring these skills to new professional settings.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Albany Ale & Oyster
Albany, NY
10.2024 - 08.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with servers to communicate guest needs and special requests.
- Assisted in maintaining cleanliness and organization of dining area.
- Handled guest inquiries and complaints with professionalism and efficiency.
- Supported special events, enhancing overall guest experience through effective planning.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new staff on front-of-house procedures and customer service standards.
Hostess and Waitress
Cafe Capriccio
Albany, NY
07.2023 - 10.2024
- Greeted and seated guests, ensuring prompt and courteous service.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
Bachelor of Arts - Public Policy & Philosophy
University of Massachusetts, Boston
Boston, MA05.2029
Skills
- Exceptional customer service
- Strong multitasking
- Active learning
- Judgment and decision making
Timeline
Restaurant Hostess
Albany Ale & Oyster
10.2024 - 08.2025
Hostess and Waitress
Cafe Capriccio
07.2023 - 10.2024
Bachelor of Arts - Public Policy & Philosophy
University of Massachusetts, Boston