HARRIANY OYOLA
Saint Cloud,FLORIDA
Summary
Versatile professional experienced in security management and team supervision. Capable of enforcing policies, coordinating schedules, and providing exceptional customer support. Bilingual with strong communication skills, ensuring effective interactions and enhanced service delivery across varied environments.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
Bath & Body Works
Orlando, Florida
12.2025 - Current
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Resolved customer inquiries and concerns promptly to improve satisfaction.
- Educated customers on product benefits and promotions effectively.
- Recommended additional products or services tailored to customer needs.
- Conducted inventory checks to support stock management and replenishment.
- Organized and maintained product displays to optimize visual appeal.
Security Officer
Universal Studios
Orlando, FL
06.2025 - Current
- Coordinated team responses to incidents and emergencies, achieving timely resolutions and enhancing overall safety.
- Conducted regular security patrols of facility grounds and parking lots, reinforcing perimeter security and deterring potential incidents.
- Enforced park policies and regulations, educating guests on safety procedures to promote a secure environment.
- Documented daily activities and incidents in reports for management review.
Scheduling Coordinator
Ramnath Air Conditioning
Orlando, USA
10.2023 - 06.2025
- Assisted in managing daily operations of air conditioning service team.
- Coordinated technician schedules and dispatch for timely client appointments.
- Assisted manager in strategic inventory control to optimize resources.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Scheduled appointments and provided customer support to resolve issues.
Education
Associate of Arts - Diagnostic Medical Sonography
East River High School
Orlando, FL05-2024
Skills
- Multitasking and time management
- Incident reporting
- Attention to detail
- Conflict resolution
- Problem solving
- Organizational skills
- Customer assistance
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Customer Service Sales Representative
Bath & Body Works
12.2025 - Current
Security Officer
Universal Studios
06.2025 - Current
Scheduling Coordinator
Ramnath Air Conditioning
10.2023 - 06.2025
Associate of Arts - Diagnostic Medical Sonography
East River High School