Harriet Carmine
Mesa,CO
Summary
Dynamic Training Manager and Senior Solution Architect with a proven track record at Cantata Health Solutions and Netsmart Technologies, Inc. Excelled in reducing onboarding times and enhancing product reliability through expert course design and stakeholder collaboration. Skilled in project management and coaching, demonstrating leadership in developing and implementing effective training programs.
Confident training leader with demonstrated planning, organizational, and leadership abilities. Highly effective at educating people at all different skill levels.
Overview
31
31
years of professional experience
Work History
Training Manager
Cantata Health Solutions
04.2024 - Current
- Organized and edited training manuals and other educational materials.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Review new system enhancements and trained customers
Senior Solution Architect
Netsmart Technologies, Inc
01.1994 - 10.2023
- Created detailed training documentation that facilitated effective communication and education among stakeholders throughout project lifecycles.
- Participated in best practices for software implementation to increase stakeholders product knowledge and seamless handoff.
- Participated in testing to increase product reliability.
- Documented software requirements processes as requested by stakeholders and worked closely with developers to ensure comprehensive understanding of the desired result.
- Collaborated closely with stakeholders to understand their unique needs and requirements. Reported to executive stakeholders to ensure projects were on time and on budget
- Consulted with third party vendors for billing to ensure integration o relationships to ensure seamless integration of third-party solutions into existing systems architecture including interfaces for state reporting
- Implemented disaster recovery plans that ensured minimal service disruptions during unforeseen events or system failures.
- Over the years I have trained thousands of customers across the country providing both on site and web based training
Education
Some College (No Degree) - Accounting
Suffolk Community College
Suffolk County NYSkills
- Written and oral communication
- Soft skills training
- Course design
- Exceptional communicator
- Leadership training
- Coaching and mentoring
- Classroom instruction
- New employee training
- Course planning
- Virtual training
- Project management
Accomplishments
- Successfully restructured and implemented in-house and external training series.
- Worked with very large state implementations greater than 1000 users required training on various aspects of the EHR.
Timeline
Training Manager
Cantata Health Solutions
04.2024 - Current
Senior Solution Architect
Netsmart Technologies, Inc
01.1994 - 10.2023
Some College (No Degree) - Accounting
Suffolk Community College
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