Harriette Jeffries
Mental, Substance and Behavioral Health
Atlanta,GA
Summary
Dynamic Mental Health Technician with proven expertise in crisis intervention and de-escalation techniques from experience at DeKalb Regional Crisis Center. Demonstrates exceptional behavioral observation and patient advocacy skills, ensuring high-quality care. Adept at fostering patient cooperation and promoting stress reduction, with a strong commitment to HIPAA and patient safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental /Lead Behavioral Health Technician
DeKalb Regional Crisis Center
11.2021 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
MH and BH
Riverwoods Behavioral Health Systems
10.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Terry Parker Sr. High
Jacksonville, FLNo Degree - Nursing
South College
Atlanta, GAAssociate of Arts - Nursing/LPN
Justee College
Ft. Pierce, FL09-2025
Medical Assistant - Medical
Gwinnett College
Marietta, GA09-2017
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Behavior management
- Crisis intervention
- Substance abuse awareness
- Patient assessment
- Patient advocacy
- Activities of daily living ADL assistance
- Behavioral health
- HIPAA requirements
- Nursing assistance
Certification
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- Deescalation Techniques Certificate – Various certified training organizations.
- QPR Suicide Prevention Training Certificate - QPR Institute.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or St John Ambulance.
- Certified Medical Assistant (CMA)
Timeline
Mental /Lead Behavioral Health Technician
DeKalb Regional Crisis Center
11.2021 - Current
MH and BH
Riverwoods Behavioral Health Systems
10.2014 - Current
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- Deescalation Techniques Certificate – Various certified training organizations.
- QPR Suicide Prevention Training Certificate - QPR Institute.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or St John Ambulance.
- Certified Medical Assistant (CMA)
High School Diploma -
Terry Parker Sr. High
No Degree - Nursing
South College
Associate of Arts - Nursing/LPN
Justee College
Medical Assistant - Medical
Gwinnett College
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