Harrington Darmikea
Honolulu,HI
Summary
Dedicated professional with expertise in patient service and billing operations. Recognized for strong problem-solving abilities and commitment to enhancing patient satisfaction through effective communication and attention to detail.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Scripps Hospital
Encinitas, California
02.2024 - 05.2026
- Scheduled patients for appointments including new OB, Gyn, WWE procedures; collected copays, set up payment plans for financial hardships, and created accounts for transfer of care.
- Entering and verifying insurance
- Preauthorizing AUTHs for provider for different types of referrals
- Coordinated providers' schedules, added referrals to patients' charts, and contacted patients to schedule appointments based on PCP referrals.
- Answered patient and call center inquiries, assigned referrals to appropriate visit types in patients' charts.
- Documenting patient encounters during visits
- Checking patients in and out
- Chart prep prior to visit, printing labels for UA samples.
- Prep PPW for new/ established patients, confirming appts 24-48 hrs in advance.
Billing Specialist
Peninsula Psycological Center
Silverdale, Washington
03.2021 - 06.2024
- Processed patient billing and insurance claims, ensuring timely reimbursement for services rendered.
- Reviewed and verified billing information to ensure accuracy.
- Coordinated with insurance companies to resolve discrepancies, facilitating accurate claim processing and minimizing delays.
- Assisted patients with inquiries and payment arrangements, enhancing customer satisfaction and financial clarity.
- Trained new staff on billing procedures and software usage.
- Implemented improvements in billing workflows for efficiency.
- Worked with team members to identify and develop process improvements.
- Processed credit card transactions through Point-of-Sale terminals. through Point-of-Sale terminals or online systems.
Education
Business Administration
Cuyamaca College
El Cajon, CASkills
- Insurance preauthorization
- Claims management
- Billing operations
- Patient records management
- Appointment coordination
- Epic Health Care Systems
- Insurance verification
- Problem solving
- Effective communication
- Insurance verification process
- Client relations
Timeline
Patient Service Representative
Scripps Hospital
02.2024 - 05.2026
Billing Specialist
Peninsula Psycological Center
03.2021 - 06.2024
Business Administration
Cuyamaca College