Bianca Campos
Kerrville,TX
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Proven ability to enhance patient satisfaction through effective appointment management and insurance claim processing. Adept at problem detection and resolution, ensuring seamless operations and fostering teamwork in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Optical Technician, Receptionist, Lab Technician
Ford Eye Care Center
07.2023 - Current
- Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.
Operations Manager
Fredericksburg Enterprise
01.2022 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Shipping and Receiving
Magnolia Pearl
10.2020 - 01.2021
- Documented shipping and receiving records to confirm receipt of orders.
- Coordinated shipping and receiving tasks efficiently, minimizing delays in order fulfillment processes.
- Proactively coordinated with other departments, such as shipping and receiving, to ensure a seamless end-to-end production cycle for kit assemblies.
- Enhanced warehouse efficiency by streamlining shipping and receiving processes.
- Led a team of logistics professionals in coordinating daily shipping and receiving activities for timely delivery to customers.
Escalation Specialist
Just Energy
01.2017 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
Receptionist
Rumor Has It Day Spa
10.2016 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Banquets
Inn of the Hills
04.2011 - 10.2016
- Played an essential role in restaurant events by providing exceptional support during banquets or private parties.
- Participated in ongoing training sessions to stay current on industry trends and best practices for delivering outstanding service at banquets.
- Collaborated with event staff to execute successful conferences, banquets, and special occasions.
- Expanded beverage knowledge through continuous training on wine pairings, cocktail selections, and proper serving techniques, improving overall guest satisfaction at both banquets and restaurants.
- Demonstrated versatility in catering both large-scale banquets and intimate a la carte dinners for diverse clientele.
- Collaborated with other staff members to create memorable events such as weddings, banquets, or holiday parties.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Optimized inventory levels for materials needed during different types of banquets and events.
Education
Tivy High School
Kerrville, Tx05.2015
Skills
- Customer service
- Optical equipment maintenance
- Payment collection
- Supply restocking
- Insurance preauthorization
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Adaptability and flexibility
- Problem detection and resolution
- Microsoft office
- Reliability
- Willing to learn
Timeline
Optical Technician, Receptionist, Lab Technician
Ford Eye Care Center
07.2023 - Current
Operations Manager
Fredericksburg Enterprise
01.2022 - Current
Shipping and Receiving
Magnolia Pearl
10.2020 - 01.2021
Escalation Specialist
Just Energy
01.2017 - 01.2020
Receptionist
Rumor Has It Day Spa
10.2016 - 01.2017
Banquets
Inn of the Hills
04.2011 - 10.2016
Tivy High School
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