Harrison Luce
LAS VEGAS,NV
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Lengthy experience within the game of hockey in planning and executing major events in collaboration with the NHL. I am passionate about growing the game of hockey on an international level, and emphasizing the great character attributes it can reinforce and promote.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Vegas Golden Knights
04.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Lead major event planning and execution in the facility, including the NHL Player Media Tour (2022 & 2023), the Stanley Cup Playoffs (2023), and the Rookie Faceoff (2023).
Youth Hockey Coach
Vegas Jr. Golden Knights
09.2021 - Current
- Increased player retention with engaging practices that focused on skill development and fun.
- Implemented season-long goal-setting initiatives for both individual players and the entire team.
- Contributed to an inclusive atmosphere by welcoming diversity within the team roster and supporting all players equally.
- Encouraged parent involvement by maintaining open lines of communication regarding player progress, upcoming events, and volunteer opportunities.
- Cultivated a positive team environment by promoting sportsmanship, teamwork, and respect for opponents.
Youth Hockey Manager
Vegas Golden Knights
09.2020 - 04.2022
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships within the VGK, with the NHL and other community partners.
- Developed high-growth hockey programs. Many of these programs were funded by the NHL's Industry Growth Fund (IGF), which I helped plan and execute in the Las Vegas area. Some key initiatives that I spearheaded include: - The launch of the NHL Learn to Play program in Reno, Nevada. - The soft launch of the NHL's Breaking the Ice program - Hosting Youth Hockey events for All-Star weekend in Las Vegas (2022).
Education
Master of Arts - International Affairs
Carleton University
Ottawa, ON2019
Bachelor of Arts - International Relations And French Studies
Hobart & William Smith Colleges
Geneva, NY2018
Skills
- Team Leadership
- Planning and Implementation
- Project Management and Execution
- Interpersonal Communication
- Decision-Making
- Goal Setting
- Unsurpassed work ethic
- Complex problems analysis
- Cross-Functional Communication
Certification
- Basic Arena Refrigeration (BAR), U.S Ice Rinks Certification - 2023
- Ice Making and Paint Technologies (IMPT), U.S Ice Rinks Certification -2022
- USA Hockey Level 3 Coach and Official
Languages
French
Native or Bilingual
Chinese (Mandarin)
Limited Working
Spanish
Professional Working
Timeline
Operations Manager
Vegas Golden Knights
04.2022 - Current
Youth Hockey Coach
Vegas Jr. Golden Knights
09.2021 - Current
Youth Hockey Manager
Vegas Golden Knights
09.2020 - 04.2022
Master of Arts - International Affairs
Carleton University
Bachelor of Arts - International Relations And French Studies
Hobart & William Smith Colleges
- Basic Arena Refrigeration (BAR), U.S Ice Rinks Certification - 2023
- Ice Making and Paint Technologies (IMPT), U.S Ice Rinks Certification -2022
- USA Hockey Level 3 Coach and Official
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