Dependable professional known for attention to detail and a proactive mindset, delivering exceptional customer service while demonstrating strong leadership abilities. Committed to fostering team collaboration and driving operational efficiency.
Overview
9
9
years of professional experience
Work History
Lead Sales Associate
Orvis
Alpharetta, GA
10.2020 - Current
Maintain a culture of integrity and professionalism among co-workers and customers.
Facilitate hands-on instruction for anglers of all skill levels, conduct fly-tying clinics and Fly-Fishing 101 & 201 classes (casting and fishing classes)
Process shipments and returns, maintain inventory by maintaining store website and social media for seamless operations and increased sales
Enhance revenue generation through technology, coordinated teamwork and social media strategies
Increased individual sales by 28%-39% annually
Specialize in fly-fishing equipment, providing technical expertise on all gear to the customer.
Conducted training sessions for new team members on operational workflows
Store Manager
Baskin Robbins
Roswell, GA
08.2016 - 10.2020
Trained new employees on daily operations, opening and closing procedures
Managed employee shift scheduling at Roswell and Marietta franchise locations
Determined workload distribution tailored to employee expertise and availability.
Camp Counselor
Falling Creek Camp
Zirconia, NC
06.2018 - 08.2019
Supervised a cabin of eight campers aged 8 to 14, during four summer sessions in 2018 and 2019.
Managed and directed daily activities as the lead cross-country coach (morning) and the fishing leader (afternoon) for each of the four sessions.
Conducted onsite training/orientation sessions for incoming counseling staff.
Cultivated strong relationships with campers, directors, and key staff members.
Undergraduate Student Intern
Richmond Honan
Alpharetta, GA
04.2016 - 11.2016
Generated schematic drawings using CAD software to develop 2D and 3D models.
Engaged in detailed discussions about design requirements and procedures with essential team members.
Conducted site visits to enhance understanding of design layouts.