Harrison Otradovec
Suring,Wisconsin
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Dunkin' Brands
05.2023 - 11.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
Executive Casino Host Shift Lead
North Star Casino
08.2021 - 05.2023
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Managing 372 VIP customers
- Coordinated staff schedules, rotations and breaks.
Payroll Administrator
College Of Menominee Nation
01.2020 - 08.2021
- Managed payroll data entry and processing for 70 employees to comply with predetermined company guidelines.
- Calculated payroll deductions by accurately using Pay Check Flex programming and processed payroll to meet preset requirements.
- Processed payroll garnishments such as tax liens and child support.
- Submitted weekly/monthly/daily reports on payroll activities.
- Submitted reports on payroll activities
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
Vault Cashier
North Star Casino
02.2018 - 01.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Associate of Science - Business Administration
College of Menominee Nation
Keshena, WI05.2022
Skills
- Process Improvement Initiatives
- Consultative Sales Approach
- Special Events
- Contact Management Systems
- Loyalty Programs
- Customer Experience
- Office Operations
- VIP Travel
- Shipment Preparation
- Annual Performance Reviews
- Waste Reduction
- Accounts Payable and Accounts Receivable
- Food Safety and Sanitation
- Strategic Forecasting
- Schedule Coordination
- Corrective Actions
- Disciplinary Action
- Training and Development
- Inventory Management
- Hospitality Management
- Staff Scheduling
- Profit and Loss Control
Timeline
General Manager
Dunkin' Brands
05.2023 - 11.2023
Executive Casino Host Shift Lead
North Star Casino
08.2021 - 05.2023
Payroll Administrator
College Of Menominee Nation
01.2020 - 08.2021
Vault Cashier
North Star Casino
02.2018 - 01.2020
Associate of Science - Business Administration
College of Menominee Nation
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