Harrison Staples
Grand Rapids
Summary
Results-driven restaurant server with a focus on customer satisfaction, guest engagement, and order accuracy. Proven ability to create positive dining experiences and foster team collaboration in high-pressure environments. Success is overwhelmingly positive guest feedback.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Server
Bistro Bella Vita (Essence Hospitality Group)
09.2016 - Current
- Delivered exceptional hospitality by promptly addressing guest requests, anticipating needs and answering inquiries.
- Trained new staff on operational procedures and hospitality standards to maximize guest comfort.
- Managed table maintenance and timely food service to create a comfortably seamless dining experience.
- Collaborated with kitchen staff to communicate orders that accurately reflected guest's special needs and requests to maintain a safe efficient workflow.
- Developed rapport with regular customers to enhance loyalty and repeat business opportunities.
- Resolved customer complaints effectively, contributing to positive dining experiences and satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Sustained elevated hospitality in high-pressure environments.
Restaurant Server
Longhorn Steakhouse
06.2015 - 09.2016
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Implemented upselling techniques that increased average check totals consistently.
- Ensured compliance with health and safety regulations throughout service operations.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Restaurant Server
Kirby House (The Gilmore Collection)
04.2014 - 08.2015
- Delivered exceptional customer service in high-pressure environments.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Ensured compliance with health and safety regulations throughout service operations.
Education
Bachelor of Science - Psychology
Grand Valley State University
Allendale, MISkills
- Customer satisfaction
- Guest engagement
- Hospitality and accommodation
- Exceptional communication
- Menu recommendations
- Order accuracy
- Table management
- Server etiquette
- Detail-oriented
- Wine service
- Allergy awareness
- Team collaboration
Certification
ServSafe Alcohol certified
Timeline
Restaurant Server
Bistro Bella Vita (Essence Hospitality Group)
09.2016 - Current
Restaurant Server
Longhorn Steakhouse
06.2015 - 09.2016
Restaurant Server
Kirby House (The Gilmore Collection)
04.2014 - 08.2015
Bachelor of Science - Psychology
Grand Valley State University