Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Harry Mason

Marietta,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Self Contractor

Snagajob
Atlanta, GA
10.2022 - Current
  • As s Self Contractor through Snagajob Shifts ive worked under several different job titles. Jobs usually fall under Hospitality and Customer Relations and include position like Line Cook, Prep Cook and Retail associates. As a Self Contractor of Snagajob my job required me to build a relationships with Clients of Snagajob as a Representative of the company and we all ensuring great customer service

EVS Technician

Parkview Regional Medical Center
Fort Wayne, IN
08.2017 - 02.2022
  • As a Evs-Technician I Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies. While Providing excellent Customer Service

Department Manager

McDonald's
Fort Wayne, IN
02.2010 - 07.2015
  • As a Department Manager I Delegated tasks to employees and monitored activities and task completion. Checked orders for quality and completeness. Coordinated with other departments to ensure smooth workflow between shifts and Reinforced rules to promote superior employee performance.

Customer Service Representative

Teleperformance
Fort Wayne , IN
03.2013 - 06.2015
  • As A Customer Service Representative I Fielded customer complaints and queries, fast-tracking for problem resolution. Answered inbound calls, chats and emails to facilitate customer service and promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

North Side High School
Fort Wayne, IN
07-2011

Skills

  • Complaint Resolution
  • Inbound and Outbound Calling
  • Data Entry
  • Client Relations
  • Customer Service
  • Call Center Operations
  • Service Upselling
  • Strategic Planning
  • Inventory Management
  • Reliable and Trustworthy
  • Attention to Detail
  • Active Listener
  • Highly Motivated

Certification

  • ServSafe

References

References available upon request.

Timeline

Self Contractor

Snagajob
10.2022 - Current

EVS Technician

Parkview Regional Medical Center
08.2017 - 02.2022

Customer Service Representative

Teleperformance
03.2013 - 06.2015

Department Manager

McDonald's
02.2010 - 07.2015

High School Diploma -

North Side High School

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Harry Mason