Harry Thompson
Johns Creek,Georgia
Summary
An enthusiastic high school graduate, polite, friendly, and dependable. Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments. Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Eager to contribute to a dynamic workplace gaining practical experience while continuing to grow personally and professionally expanding my learning and skillset.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pool Manager
St Ives Country Club
08.2024 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Maintained a clean and well-organized facility, contributing to a positive guest experience.
- Fostered teamwork among staff members through open communication channels and collaborative problem-solving approaches.
- Provided excellent customer service by addressing concerns promptly which resulted in higher satisfaction ratings.
Pool Attendant
St Ives Country Club
06.2024 - 08.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Effectively addressed any conflicts or disputes among patrons by employing strong conflict resolution skills.
Front of House Employee
Chick-fil-A
06.2022 - 04.2023
- Enhanced customer satisfaction by providing attentive, welcoming service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Education
High School Diploma -
Johns Creek High School
Johns Creek, GA05.2024
Skills
Effective communication skills (both written and verbal)
Collaborative Teamwork
Problem-solving
Time Management
Customer service
Adaptability
Computer Proficiency in Microsoft Office/social media
Certification
Liquor License
Tips training
USA Rugby Referee
Extra Curricular
JCNN - Audio, Video, Technology and Film Course
(Aug 2019 - May 2023)
- Proficient in operating and troubleshooting audio and video equipment
- Skilled in using Adobe Premiere Pro for editing.
- Successfully completed projects from concept to final product, including planning, scripting, filming and editing.
- Worked effectively in team settings to complete projects.
- Applied creative solutions to technical challenges during live and recorded productions.
Rugby Player
- Billingham RUFC, Billingham, UK (2009 - 2017)
- Rebels Rugby Club, Roswell, GA (2019 - 2024)
- Demonstrated versatility and understanding of game strategy by playing various positions.
- Committed and disciplined to attend regular practice sessions and tournaments.
- Proven ability to work cohesively with teammates to achieve goals.
- Effective in conveying instructions and feedback both on and off the field.
- Mentoring and supporting young players with their rugby knowledge and skills.
Timeline
Pool Manager
St Ives Country Club
08.2024 - Current
Pool Attendant
St Ives Country Club
06.2024 - 08.2024
Front of House Employee
Chick-fil-A
06.2022 - 04.2023
High School Diploma -
Johns Creek High School
Liquor License
Tips training
USA Rugby Referee
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