Harry Tzanopoulos
Whitestone,USA
Summary
Dedicated hospitality professional with a proven track record of ensuring guest satisfaction and upholding exceptional service standards. Recognized for a strong commitment to teamwork and achieving results while remaining adaptable to evolving needs. Expertise in managing guest requests and resolving issues with a positive attitude, complemented by extensive experience in creating welcoming environments. Strong communication and problem-solving skills effectively address guest needs, fostering positive experiences and maintaining high service quality.
Overview
16
16
years of professional experience
Work History
Private Concierge Services
Self Employed Services
New York, NY
05.2024 - Current
- Coordinated personalized travel arrangements for clients, ensuring seamless experiences and high satisfaction.
- Managed client inquiries and requests efficiently, providing timely solutions and support.
- Developed comprehensive knowledge of local attractions, services, and events to enhance client recommendations.
- Streamlined communication between clients and service providers to improve response times and service delivery.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Customer Service Manager & Glasswork Associate
Alpha Glass
Astoria, NY
01.2010 - Current
- Answered busy phones
- Processed and organized incoming and outgoing shipments efficiently.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to streamline workflow processes.
- Assisted in quality control by inspecting products for defects.
- Trained new staff on operational procedures and safety protocols.
- Implemented improvements to reduce processing times and enhance accuracy.
- Oversaw daily clerical operations, ensuring compliance with company standards.
- Developed standard operating procedures to optimize task efficiency.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Handled customer transactions
- Managed Inventory
- Organized employee schedule
Store manager
Luxx1 Sneaker and Retail Shop
Astoria, NY
12.2016 - 07.2019
- Manage day to day operations
- Organize employee schedule
- Handle Transactions
- Order inventory
- Manage Inventory
- Advising on brands and styles
Manager
NISSOS Restaurant
Syosset, NY
09.2015 - 10.2016
- Oversaw daily operations to ensure efficient workflow and productivity.
- Streamlined employee scheduling to optimize workforce efficiency.
- Executed transaction processing with precision and efficiency.
- Managed food and liquor inventory ordering processes.
- Directed daily operations, ensuring high-quality service and adherence to health regulations.
- Analyzed customer feedback to refine menu offerings, increasing patron engagement and retention.
- Led strategic marketing initiatives, boosting restaurant visibility within the local community.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Bar Manager
Katch Astoria Brewery
Astoria, NY
09.2013 - 07.2014
- Administered inventory control processes to maintain product availability and minimize waste.
- Conducted regular audits of liquor inventory to maintain accurate records and prevent discrepancies.
- Coordinated bar shift activities and developed comprehensive staff schedules.
- Oversaw daily bar operations, ensuring high standards of service and product quality.
- Trained and mentored staff on beverage preparation and customer service techniques.
Education
Bachelor's Degree - Political Science
QUEENS COLLEGE
Flushing, NYSkills
- Store Management Experience
- Retail Management
- Food Handling
- Restaurant management
- Merchandising
- Cash handling
- Supervising Experience
- Management
- Assistant Manager Experience
- Sales Management
- POS
- Recruiting
- Confidentiality handling
- Filing systems
- Document scanning
- Invoice processing
- Contract administration
- Mail sorting
- Prioritization
- Cash management
- Customer satisfaction
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Team player mentality
- Hospitality
- Exceptional communication
Accomplishments
- Supervised team of 8+ staff members.
- Resolved product issue through consumer testing.
- Achieved results by completing multiple tasks with accuracy and efficiency.
- Documented and resolved issues hat arise which led to results.
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Private Concierge Services
Self Employed Services
05.2024 - Current
Store manager
Luxx1 Sneaker and Retail Shop
12.2016 - 07.2019
Manager
NISSOS Restaurant
09.2015 - 10.2016
Bar Manager
Katch Astoria Brewery
09.2013 - 07.2014
Customer Service Manager & Glasswork Associate
Alpha Glass
01.2010 - Current
Bachelor's Degree - Political Science
QUEENS COLLEGE