Harsh Devendra Malviya
Mumbai,India
Summary
Results-driven professional with extensive experience in team management and customer service. Proven ability to balance performance metrics with business objectives, leading to enhanced productivity. Strong organizational and planning skills contribute to effective decision-making and process optimization. Committed to fostering a collaborative work environment that drives success.
Overview
5
5
years of professional experience
Work History
Manager
Gray Station Mart LLC
Gray, TN
02.2025 - Current
- Streamlined cashier operations to ensure accuracy and efficiency in transactions.
- Oversaw inventory control, maintaining optimal stock levels and minimizing shortages.
- Cultivated strong customer relationships to boost satisfaction and loyalty.
Manager
Super 8 By Wyndham
Johnson City, TN
02.2024 - Current
- Streamlined front desk operations to ensure seamless guest interactions and efficient inquiry handling.
- Optimized hotel supplies and inventory levels to meet guest needs and enhance operational efficiency.
- Cultivated strong customer relationships, converting inquiries into loyal guests while addressing complaints.
Cross Skill Specialist (Consumer Banking and Credit Cards)
JP Morgan Chase and Co
Mumbai, Maharashtra
11.2022 - 11.2023
- Assisted clients worldwide in navigating their consumer banking and credit card requirements, enhancing customer satisfaction.
Customer Sales Executive
Firstsource Ltd (Sky UK)
Mumbai, Maharashtra
09.2020 - 04.2022
- Delivered a seamless blend of sales and customer service to address entertainment, internet, and mobile communication needs for Sky (UK) clients globally.
Education
Bachelor's in Mass Media - Advertising
Prahladrai Dalmia Lions College of Commerce And Economics
Mumbai04-2019
Higher Secondary School Certificate - IT And Secretarial Practice
Prahladrai Dalmia Lions College of Commerce And Economics
Mumbai02.2016
Secondary School Certificate -
St. Anne's High School And Jr College
Mumbai03.2014
Skills
- Inventory management
- Customer relationship management
- Operational efficiency
- Cash handling
- Sales strategy
- Regulatory compliance
- Workforce management
- Market analysis
Hobbies and Interests
- Gaming
- Singing
- Technology
- Travelling
Personal Information
- Date of Birth: 04/05/98
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Affiliations
- Sabre
- WyndhamConnect
- Canary
- KanjiPOS
- STAN (Sky UK)
- Chase
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Manager
Gray Station Mart LLC
02.2025 - Current
Manager
Super 8 By Wyndham
02.2024 - Current
Cross Skill Specialist (Consumer Banking and Credit Cards)
JP Morgan Chase and Co
11.2022 - 11.2023
Customer Sales Executive
Firstsource Ltd (Sky UK)
09.2020 - 04.2022
Bachelor's in Mass Media - Advertising
Prahladrai Dalmia Lions College of Commerce And Economics
Higher Secondary School Certificate - IT And Secretarial Practice
Prahladrai Dalmia Lions College of Commerce And Economics
Secondary School Certificate -
St. Anne's High School And Jr College
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