Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Harshkumar Patel

Extend Communication
Scranton,PA
1
Language
6
years of professional experience

Dynamic manager with a proven track record at Petro Canada Gas Station, excelling in operations management and customer service. Skilled in team leadership and financial management, I implemented strategies that enhanced revenue and customer satisfaction, while effectively reducing waste and optimizing inventory control. Committed to fostering a positive team environment.

Work History

Call Center Representative

7 Months
Extend Communication | 11.2025 - 06.2026
  • Handled inbound and outbound customer calls, provided accurate information, and delivered professional customer service.
  • Responded to customer questions, concerns, and service issues while working to resolve problems efficiently.
  • Followed call center procedures, scripts, quality standards, and company policies to ensure consistent service.
  • Documented customer interactions and updated account or customer information accurately in CRM systems.
  • Used active listening and clear communication to understand customer needs and provide appropriate solutions.
  • Handled high-volume calls while maintaining professionalism, patience, and attention to detail.
  • Escalated complex issues to the appropriate department or supervisor when necessary and followed up as required.

Manager

1 Year 8 Months
Petro Canada Gas Station | 03.2024 - 11.2025
  • Managed daily operations of a Petro-Canada convenience store, ensuring smooth business performance and excellent customer service.
  • Supervised, trained, and scheduled employees while maintaining high standards of productivity and teamwork.
  • Handled cash management, daily deposits, inventory control, ordering, and stock replenishment.
  • Monitored sales performance, prepared reports, and implemented strategies to improve revenue and customer satisfaction.
  • Resolved customer concerns professionally and maintained a positive shopping experience.

Chef

2 Years 11 Months
Milos Greek Taverna | 10.2020 - 09.2023
  • Developed and executed innovative Greek-inspired menus to enhance customer dining experiences.
  • Supervised kitchen staff, ensuring adherence to food safety regulations and quality standards.

Education

Bachelor of Science - Computer Science

Dr.Babasaheb Ambedkar Technological University | Lonere.Mumbai | 11.2017

Skills

Customer Service
Communication
Active Listening
Problem Solving
Customer Complaint
Resolution
Phone Etiquette
Patience
Teamwork
Time Management
Attention to Detail
Data Entry
Professionalism
Product Knowledge
Multitasking
Conflict Resolution
CRM Systems

Languages

English
Full Professional

Timeline

Call Center Representative

Extend Communication
11.2025 - 06.2026Read More

Manager

Petro Canada Gas Station
03.2024 - 11.2025Read More

Chef

Milos Greek Taverna
10.2020 - 09.2023Read More

Dr.Babasaheb Ambedkar Technological University

Bachelor of Science from Computer Science
Read More
Harshkumar Patel