HARTFORD SAUNDERS
Coatesville,PA
Overview
13
13
years of professional experience
Work History
Office Administrator
Fresh Start Foundation/Merakey
Coatesville, PA
05.2010 - 02.2023
- Managed office supplies and equipment for efficient daily operations.
- Implemented filing systems to streamline document retrieval processes.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Developed strong relationships with clients through excellent customer service skills.
Case Management Counselor
Fresh Start Foundation/Merekey
Coatesville, PA
05.2010 - 02.2023
- Conducted comprehensive assessments for client needs and support services.
- Developed individualized service plans to address client goals and challenges.
- Coordinated resources and referrals to community services for clients.
- Monitored client progress and adjusted plans based on feedback and outcomes.
- Conducted crisis intervention when needed.
- Performed case management duties such as scheduling appointments, making phone calls, writing reports.
- Collaborated with other professionals including psychiatrists, social workers, and psychologists to coordinate care for clients.
- Maintained accurate records of all counseling sessions according to agency standards.
- Maintained up-to-date case records with case activity status.
- Adhered to ethical principles and standards to protect clients' confidential information.
Education
High School Diploma -
Chester Senior High School
Chester, PA06-1976
Skills
- office management
- document organization
- scheduling coordination
- customer service
- data entry
- case navigation
Accomplishments
- Joined The United States Marine Corp in June 1976, promoted to Sargent E-5, a member of H&S Company Security Battalion. Discharged February 1983. Honorable Discharge, Rifle Expert
Timeline
Office Administrator
Fresh Start Foundation/Merakey
05.2010 - 02.2023
Case Management Counselor
Fresh Start Foundation/Merekey
05.2010 - 02.2023
High School Diploma -
Chester Senior High School