Harut Ekimyan
Sun Valley,CA
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Developed skills in customer service and retail operations within pro shop environment, now seeking to transition into new field. Demonstrated ability in managing inventory and providing exceptional customer service. Looking to leverage these skills to make positive impact in new role.
Overview
12
12
years of professional experience
Work History
Driver
Uber And Lyft
2019.10 - Current
- Navigated routes efficiently to ensure timely passenger pickups and drop-offs.
- Utilized GPS systems to optimize travel paths and reduce wait times.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
- Adapted quickly to changing traffic conditions and adjusted routes accordingly.
- Assisted passengers with luggage and ensured a comfortable ride experience.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Driver
LA AMG TRANSPORT
2020.08 - 2024.04
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality through regular inspections and minor repairs.
- Provided outstanding customer service, addressing passenger inquiries and concerns promptly.
- Adapted to changing traffic conditions using real-time navigation tools for optimal route planning.
- Implemented safety protocols to enhance passenger comfort and reduce incident risk during rides.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Manager
Brooks Shoes for Kids
2016.02 - 2018.01
- Developed and implemented operational processes to enhance team efficiency.
- Managed project timelines and deliverables, ensuring adherence to quality standards.
- Oversaw budgeting and resource allocation for multiple projects simultaneously.
- Led cross-functional teams in achieving strategic objectives and improving workflow.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Kmart
2014.06 - 2016.02
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Operated point-of-sale systems efficiently, processing transactions while ensuring customer satisfaction.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Implemented effective visual merchandising strategies, promoting key products and increasing visibility.
- Resolved customer complaints promptly, ensuring positive resolutions to enhance loyalty and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
GED -
Ulysses S Grant High School
North Hollywood, CASkills
Time management
Valid Driver's license
Customer service
Clean driving record
Problem-solving
Safe driving practices
Punctual and reliable
Flexible schedule
Safety protocols
Safety management
Heavy lifting
Order picking and processing
Customer rapport
Strategic planning
CDL license
Attention to detail
Team building
Conflict resolution
Staff development
Business management
Friendly and outgoing
Confidentiality
Daily logging
Multitasking Abilities
Self motivation
Teamwork and collaboration
Problem-solving abilities
Effective communication
Excellent communication
Organizational skills
Languages
Armenian
Full Professional
Dutch
Full Professional
Timeline
Driver
LA AMG TRANSPORT
2020.08 - 2024.04
Driver
Uber And Lyft
2019.10 - Current
Manager
Brooks Shoes for Kids
2016.02 - 2018.01
Sales Associate
Kmart
2014.06 - 2016.02
GED -
Ulysses S Grant High School