Harvey ( Raymond ) Madden
Asbury,NJ
Summary
Dynamic Service Manager with 40 years of mechanic experience at Aero Corp., adept at enhancing customer satisfaction through effective team leadership and streamlined processes. Proven problem-solver, skilled in inventory control and vendor negotiations, fostering loyalty and resolving complaints to turn challenges into opportunities.
Overview
26
26
years of professional experience
Work History
Service Manager
Aero Corp. ( Avis )
03.2001 - Current
- Led service team to enhance customer satisfaction through streamlined processes.
- Managed inventory control systems, ensuring accuracy and timely replenishment of resources.
- Coordinated maintenance schedules, minimizing equipment downtime and optimizing service delivery.
- Fostered strong relationships with clients, addressing concerns promptly to maintain loyalty.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Negotiated with vendors to secure best prices for parts and supplies.
- 40 Yrs. of Mechanic experience.
- Type B Mechanic.
Security Officer
Chanel Inc.
04.2000 - 05.2021
- Monitored premises to ensure adherence to security protocols and prevent unauthorized access.
- Conducted regular patrols and inspections to identify potential security risks and vulnerabilities.
- Responded effectively to emergency situations, coordinating with law enforcement as necessary.
- Implemented training programs for new security personnel on best practices and safety procedures.
Mechanic
Car Rentals Inc. ( Avis )
03.2000 - 03.2021
- Diagnosed and repaired mechanical issues in various vehicle systems.
- Performed routine maintenance, including oil changes and brake inspections.
- Utilized diagnostic tools to troubleshoot engine problems effectively.
- Mentored junior mechanics on repair techniques and safety practices.
Education
Plainfield High School
Plainfield, NJSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Aero Corp. ( Avis )
03.2001 - Current
Security Officer
Chanel Inc.
04.2000 - 05.2021
Mechanic
Car Rentals Inc. ( Avis )
03.2000 - 03.2021
Plainfield High School