Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Harwinder Kaur

Mount Laurel,N.J

Summary

Dynamic Store Manager with extensive experience at Dunkin Donuts, excelling in inventory management and employee training. Proven track record of enhancing customer satisfaction and operational efficiency. Skilled in performance monitoring and conflict resolution, fostering a collaborative team environment that drives sales growth and optimizes store operations.

Overview

21
21
years of professional experience

Work History

Cashier Team Lead

Dunkin Donuts
Mount Laurel, USA
04.2022 - Current
  • Ensured compliance with all safety regulations while performing tasks.
  • Trained new cashiers on proper use of registers and store policies.
  • Processed payments promptly for customers to exceed productivity standards.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Answered customer questions and provided store information.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Monitored cashier performance, providing feedback as needed.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Greeted customers promptly and responded to questions.
  • Developed strong working relationships with team members to foster collaboration.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.

Store Manager

Dunkin Donuts
Maple Shade, USA
10.2015 - 10.2016
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Updated POS system with new products and promotional offers.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed orders to restock shelves.
  • Created weekly work schedules for store personnel.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated a variety of machinery and tools safely and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Store Manager

Dunkin Donuts
Maple Shade, USA
03.2011 - 10.2012

Store Manager

Dunkin Donuts
West mount, USA
05.2008 - 02.2011

Crew Member

Dunkin Donuts
Maple Shade, USA
02.2004 - 05.2008

Education

Bachelor of Arts -

Khadur Sahib College
Tarantarn, India
01.2001

Skills

  • Payment processing
  • Inventory management
  • Employee training
  • Sales analysis
  • Customer service
  • Team leadership
  • Performance monitoring
  • Conflict resolution
  • Store operations
  • Safety compliance
  • Communication skills
  • Staff scheduling
  • Cash handling
  • New hire training
  • Transaction management
  • Deposit preparation
  • Motivational skills
  • Manager support
  • Product restocking

Accomplishments

  • Awarded for the Leading A Guest-First culture from Dunkin Donuts
  • Awarded for the Largest Percentage increase in the number of guest visits in their district from Dunkin Donuts on 07/31/11
  • Serve Safe Certificate

Timeline

Cashier Team Lead

Dunkin Donuts
04.2022 - Current

Store Manager

Dunkin Donuts
10.2015 - 10.2016

Store Manager

Dunkin Donuts
03.2011 - 10.2012

Store Manager

Dunkin Donuts
05.2008 - 02.2011

Crew Member

Dunkin Donuts
02.2004 - 05.2008

Bachelor of Arts -

Khadur Sahib College

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Harwinder Kaur