Sandeep Kumar
Citrus Heights,CA
Summary
Dynamic leader and adept cashier team lead at Mr. Bob, I excel in customer service and team management, significantly enhancing customer loyalty and team performance. Leveraging expert cash handling and motivational skills, I spearheaded initiatives that streamlined operations, reducing wait times and discrepancies, fostering a positive and efficient shopping environment.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Mr. Bob
07.2023 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Streamlined cashier operations for improved productivity and reduced wait times.
Education
BA In Tourism - Your And Travel
High School
IndiaSkills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Flexible Schedule
- Team Management
- Cash Register Operation
- Cash handling expertise
- Store Opening and Closing
- Money Handling
- Product restocking
- Heavy Lifting
- Opening and closing procedures
- Motivational Skills
- Manager support
- Shift Scheduling
- Online Order Picking
- Safety rules
- Customer Assistance
- Reliable and Responsible
- Problem-Solving
- Creative Thinking
- Cash handling and management
- Issue Resolution
- Cleaning and sanitizing
- Active Listening
- Adaptable and Flexible
- Order Taking
- Product Knowledge
- Basic Mathematics
- Payment Collection
- Relationship Building
- Payment Processing
- Credits and Refunds
- Policies and Procedures
- Inventory Stocking
- Till Counting
- Coin and Currency Counting
- Store merchandise stocking
- Team Collaboration
- Inventory Management
- Analytical Thinking
- Return and Exchange Processing
- ID Verification
- Price Identification
- Total Payment Calculation
- Refunds and exchanges
- Price Verification
- Product Scanning
- Drawer management
Languages
Hindi
Native or Bilingual
Punjabi
Limited Working
Timeline
Cashier Team Lead
Mr. Bob
07.2023 - 06.2024
BA In Tourism - Your And Travel
High School