HASAN RABBI
Hercules,CA
Summary
Experienced and highly skilled IT professional with a demonstrable proficiency in various technical areas, including troubleshooting, networking, and System administrating. Possesses excellent problem-solving abilities and a keen eye for detail, ensuring successful management and implementation of complex IT projects. A self-starter with a passion for staying up-to-date with the latest technologies and trends in the IT industry, consistently delivering high-quality work and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Network Technician
DoIT
Martinez, CA
10.2024 - Current
- Troubleshoot and resolve Windows 11 desktop issues, with a focus on Office 365 applications.
- Conduct basic hardware diagnostics and repairs for laptops and desktops.
- Perform software installations and updates to ensure optimal device performance.
- Manage hardware recycling processes for laptops, desktops, and other equipment.
- Utilize Tanium and Windows for desktop and laptop imaging, ensuring system readiness.
- Set up and build out desks, ensuring proper equipment configuration and functionality.
- Provide basic troubleshooting for iOS devices, including iPads and iPhones, addressing surface-level issues.
- Travel to various office locations, including Martinez, Richmond, Walnut Creek, and Pittsburg, to provide on-site technical support.
- Received and prioritized support requests to maximize resource utilization.
- Trained end-users on how to properly utilize their computer systems in an efficient manner.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
IT Specialist
California Department of Public Health
Richmond, CA
10.2021 - 09.2024
- IT Infrastructure administration Server, Workstation, Network Support, and Log Monitoring
- Worked with computing security and reliability practices
- Understanding of NAS and SAN
- Experience with deploying NAS shares and Network Mapping
- Network administration on switches, routers, and firewall devices
- Troubleshooting hardware and software issues, and installing and configuring system applications
- Reimaged and administered laptops and PCs for staff use to ensure optimal performance and functionality
- Trained users on software and hardware
- Daily management and resolution of a large number of IT support requests with efficiency, assuring prompt responses and problem resolution
- Prioritized and categorized tickets based on urgency and impact, effectively allocating resources to critical issues
- Assisted users with setting up remote access and troubleshooting connectivity problems for remote work setups
- Set up MDM profiles and rules to impose app management procedures, compliance requirements, and security controls
- Improved the effectiveness of incident response by using Active Directory tools to remotely troubleshoot user account-related problems such password synchronization issues and account lockouts
- Used remote login tools to assist clients with technical and product questions.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
IT Operations Analyst
InterestingSoup
San Francisco Bay Area
05.2021 - 08.2021
- Ensure IT systems and AI implementations comply with industry standards and data protection regulations, conducting regular security audits and risk assessments
- Focus on user-centric design principles to develop intuitive interfaces for AI-driven applications, improving user engagement and satisfaction
- Provide technical support and training for end-users and internal teams on new AI features, fostering an environment of knowledge sharing and technical excellence
- Manage IT projects from conception to deployment, employing agile methodologies to ensure timely delivery of AI and technology solutions within budget
- Lead the adoption of cloud computing technologies (AWS, Azure) to enhance the scalability and performance of AI applications, ensuring cost-effective resource utilization
- Collaborate cross-functionally with software developers, data scientists, and product managers to integrate AI technologies into existing platforms, ensuring seamless deployment of new features
IT Assistant
Masjid Al-Rahman
Richmond, CA
01.2020 - 01.2021
- Efficiently managed and maintained a regular schedule for audio file uploading
- Utilized technical expertise and proficiency with media software to expertly edit audio recordings and upload them via Soundcloud for widespread accessibility
- Developing and updating the website
Education
Bachelor of Science - Management Information System
California State University, East Bay
02.2025
Associate - Business & Applied Technology
Contra Costa College
12.2022
Skills
- Windows
- Linux
- OSX
- IOS support
- Ubuntu
- Windows Server Administration
- AD DS
- Patch Management
- Database Management Systems
- Deployment
- Mattermost
- Server Imaging
- API
- MS Office
- Microsoft SQL
- Knowledge of computer hardware
- Powershell Scripting
- Bitlocker
- Beyond Trust
- ZScaler (CarbonBlack)
- Cisco
- VMware
- API Integration
- Microsoft Azure
- Network configuration
Volunteer Experience
- Masjid Al-Rahman, IT Assistant, Richmond, CA, 01/01/20, 01/31/21, Efficiently managed and maintained a regular schedule for audio file uploading., Utilized technical expertise and proficiency with media software to expertly edit audio recordings and upload them via Soundcloud for widespread accessibility., Developing and updating the website.
- Universal Mercy, IT Associate, El Sobrante, CA, 08/01/18, 06/30/19, Configured, reimaged, and administered laptops for staff use to ensure optimal performance and functionality., Administration of server operating system logging to identify security or reliability issues., Worked with business partners to develop and improve IT Systems.
Timeline
Network Technician
DoIT
10.2024 - Current
IT Specialist
California Department of Public Health
10.2021 - 09.2024
IT Operations Analyst
InterestingSoup
05.2021 - 08.2021
IT Assistant
Masjid Al-Rahman
01.2020 - 01.2021
Bachelor of Science - Management Information System
California State University, East Bay
Associate - Business & Applied Technology
Contra Costa College
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