Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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HASAN RABBI

Hercules,CA

Summary

Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.

Overview

5
5
years of professional experience

Work History

Network Technician

DoIT
10.2024 - Current
  • Resolve Windows 11 and Office 365 issues, enhancing user satisfaction and system reliability.
  • Conduct hardware diagnostics, improving device performance and reducing downtime.
  • Install software updates, ensuring optimal device functionality and user productivity.
  • Provide on-site support across locations, maintaining seamless operations and quick resolutions.
  • Train users on system use, fostering tech proficiency and minimizing support requests.
  • Provided on-site technical support across multiple locations, ensuring seamless operations and quick issue resolution for diverse user needs.
  • Developed a streamlined troubleshooting guide, reducing average resolution time and empowering users to solve minor issues independently.

IT Specialist

California Department of Public Health
10.2021 - 09.2024
  • IT Infrastructure administration Server, Workstation, Network Support, and Log Monitoring
  • Worked with computing security and reliability practices
  • Understanding of NAS and SAN
  • Experience with deploying NAS shares and Network Mapping
  • Network administration on switches, routers, and firewall devices
  • Troubleshooting hardware and software issues, and installing and configuring system applications
  • Reimaged and administered laptops and PCs for staff use to ensure optimal performance and functionality
  • Trained users on software and hardware
  • Daily management and resolution of a large number of IT support requests with efficiency, assuring prompt responses and problem resolution
  • Prioritized and categorized tickets based on urgency and impact, effectively allocating resources to critical issues
  • Assisted users with setting up remote access and troubleshooting connectivity problems for remote work setups
  • Set up MDM profiles and rules to impose app management procedures, compliance requirements, and security controls
  • Improved the effectiveness of incident response by using Active Directory tools to remotely troubleshoot user account-related problems such password synchronization issues and account lockouts
  • Used remote login tools to assist clients with technical and product questions.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

IT Operations Analyst

InterestingSoup
05.2021 - 08.2021
  • Ensure IT systems and AI implementations comply with industry standards and data protection regulations, conducting regular security audits and risk assessments
  • Focus on user-centric design principles to develop intuitive interfaces for AI-driven applications, improving user engagement and satisfaction
  • Provide technical support and training for end-users and internal teams on new AI features, fostering an environment of knowledge sharing and technical excellence
  • Manage IT projects from conception to deployment, employing agile methodologies to ensure timely delivery of AI and technology solutions within budget
  • Lead the adoption of cloud computing technologies (AWS, Azure) to enhance the scalability and performance of AI applications, ensuring cost-effective resource utilization
  • Collaborate cross-functionally with software developers, data scientists, and product managers to integrate AI technologies into existing platforms, ensuring seamless deployment of new features

IT Assistant

Masjid Al-Rahman
01.2020 - 01.2021
  • Efficiently managed and maintained a regular schedule for audio file uploading
  • Utilized technical expertise and proficiency with media software to expertly edit audio recordings and upload them via Soundcloud for widespread accessibility
  • Developing and updating the website

Education

Bachelor of Science - Management Information System

California State University, East Bay
02.2025

Associate - Business & Applied Technology

Contra Costa College
12.2022

Skills

  • Windows
  • Linux
  • OSX
  • IOS support
  • Ubuntu
  • Windows Server Administration
  • AD DS
  • Patch Management
  • Database Management Systems
  • Deployment
  • Mattermost
  • Server Imaging
  • API
  • MS Office
  • Microsoft SQL
  • Knowledge of computer hardware
  • Powershell Scripting
  • Bitlocker
  • Beyond Trust
  • ZScaler (CarbonBlack)
  • Cisco
  • VMware
  • API Integration
  • Microsoft Azure
  • Network configuration
  • Hardware installation
  • Network troubleshooting

Volunteer Experience

  • Masjid Al-Rahman, IT Assistant, Richmond, CA, 01/01/20, 01/31/21, Efficiently managed and maintained a regular schedule for audio file uploading., Utilized technical expertise and proficiency with media software to expertly edit audio recordings and upload them via Soundcloud for widespread accessibility., Developing and updating the website.
  • Universal Mercy, IT Associate, El Sobrante, CA, 08/01/18, 06/30/19, Configured, reimaged, and administered laptops for staff use to ensure optimal performance and functionality., Administration of server operating system logging to identify security or reliability issues., Worked with business partners to develop and improve IT Systems.

Timeline

Network Technician

DoIT
10.2024 - Current

IT Specialist

California Department of Public Health
10.2021 - 09.2024

IT Operations Analyst

InterestingSoup
05.2021 - 08.2021

IT Assistant

Masjid Al-Rahman
01.2020 - 01.2021

Associate - Business & Applied Technology

Contra Costa College

Bachelor of Science - Management Information System

California State University, East Bay

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HASAN RABBI