Hasani Bailey
Orlando,FL
Summary
Results-driven Retail Store Manager with a proven track record of driving sales, enhancing customer experiences, and leading high-performing teams in a fast-paced retail environment. Adept at implementing strategic initiatives to exceed revenue goals, optimize store operations, and foster a culture of excellence and accountability, significantly enhancing customer satisfaction and team performance.
Overview
7
7
years of professional experience
Work History
Senior In Home Sales Expert
AT&T
Jacksonville, FL
06.2023 - 01.2025
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Retail Store Manager
AT&T
Asheville, NC
12.2021 - 06.2023
- Led a team of 10 employees, achieving month over month revenue growth and consistently exceeded sales and service targets.
- Championed a customer-first culture, improving satisfaction scores and reducing churn.
- Recruited, trained, and mentored employees, fostering a high-performance team with a focus on professional development.
- Managed daily operations, including inventory, merchandising, and compliance with corporate policies.
- Analyzed performance metrics and implemented data-driven improvements, enhancing store efficiency and profitability.
- Spearheaded local marketing initiatives and community engagement, driving foot traffic and brand loyalty.
Retail Store Manager
AT&T
Ogden, UT
07.2021 - 12.2021
- Recruited, trained, and developed sales associates, fostering a culture of excellence and accountability.
- Provided ongoing coaching, feedback, and performance evaluations to foster team development and to optimize sales performance.
- Monitored key performance indicators to enhance outcomes.
- Executed sales strategies to boost customer engagement.
- Ensured an exceptional customer experience through effective service and promptly facilitated resolution of complex customer matters.
- Ensure store compliance with AT&T policies, procedures, and operational guidelines.
Assistant Manager
AT&T
Kaneohe, HI
07.2020 - 06.2021
- Oversaw daily functions ensuring alignment with performance standards, quality measures and service benchmarks.
- Fostered collaboration among staff to strengthen team dynamics.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Retail Sales Associate
AT&T
Kahului, HI
07.2019 - 07.2020
- Outperformed quotas via proactive client interactions and tailored recommendations.
- Achieved top 20% ranking among regional sales associates for sales performance.
- Completed Pacific Region Management Training Program.
Retail Sales Associate
AT&T
Altamonte Springs, FL
08.2017 - 07.2019
- Educated customers on AT&T services and new technology, leading to an increase in bundled service sales.
- Enhanced customer experience by recognizing needs and presenting individualized solutions, leading to higher satisfaction metrics.
- Applied deep knowledge of AT&T’s changing product portfolio to optimize recommendations.
Education
Associate Of Business Administration -
Daytona State College
Daytona Beach, FLSkills
Sales & Performance Leadership
Customer Experience & Retention
Team Development & Coaching
Operational Management
Strategic Problem-Solving
Data-Driven Decision Making
Community & Brand Engagement
Compliance & Process Improvement
Timeline
Senior In Home Sales Expert
AT&T
06.2023 - 01.2025
Retail Store Manager
AT&T
12.2021 - 06.2023
Retail Store Manager
AT&T
07.2021 - 12.2021
Assistant Manager
AT&T
07.2020 - 06.2021
Retail Sales Associate
AT&T
07.2019 - 07.2020
Retail Sales Associate
AT&T
08.2017 - 07.2019
Associate Of Business Administration -
Daytona State College