Ashley Howard
Morristown,TN
Summary
Dynamic sales professional with extensive experience at AT&T Mobility, consistently exceeding targets through strategic sales plans and exceptional customer relationship building. Proven expertise in upselling and cross-selling, combined with strong interpersonal communication skills, has driven significant revenue growth and enhanced customer loyalty. Adept at navigating complex sales processes to deliver tailored solutions.
Overview
12
12
years of professional experience
Work History
Senior In Home Sales Expert
AT&T Mobility
Knoxville, TN
10.2023 - 04.2025
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Drove team revenue totals by bringing in top sales numbers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
- Boosted sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
Retail Sales Consultant
AT&T Mobility
Richmond,KY
10.2013 - 10.2023
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Conducted regular product demonstrations, increasing interest in featured items.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customers and boosted sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Assistant Store Manager
AT&T Mobility
Richmond,KY
08.2016 - 02.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor - Business Administration
Lindsey Wilson College
Columbia, KY05.2019
Skills
- Sales process management
- CRM management
- Objection handling
- Lead qualification
- Social selling
- Upselling and cross selling
- Customer service
- Customer relationship building
- Relationship building
- Interpersonal communication skills
- Customer relations
- Complex Problem-solving
- Product and service sales
- Customer retention
- Sales closing
Timeline
Senior In Home Sales Expert
AT&T Mobility
10.2023 - 04.2025
Assistant Store Manager
AT&T Mobility
08.2016 - 02.2019
Retail Sales Consultant
AT&T Mobility
10.2013 - 10.2023
Bachelor - Business Administration
Lindsey Wilson College