Norman Perez
Pembroke Pines,FL
Summary
Results-driven sales and operations leader with 15+ years of experience across consumer sales, retail leadership, and in-home solutions. Proven track record of exceeding revenue targets, developing high-performing teams, and strengthening brand presence through exceptional customer experiences. Strategic, self-motivated, and adaptable leader with cross-industry expertise and a passion for driving results.
Overview
16
16
years of professional experience
Work History
SENIOR IN-HOME SALES EXPERT
AT&T INC.
10.2020 - Current
- Manage a daily sales territory, delivering in-home consultations, installations, and setup of wireless products and services.
- Consistently achieved or exceeded monthly sales targets by 70%, ranking among top performers in the region.
- Conduct hands-on product demonstrations to clearly communicate the value of AT&T technology and solutions.
- Build and maintain strong customer relationships, resolving account, billing, and technical issues as needed.
- Utilize CRM tools on iPad to manage sales data, process service orders, and track performance metrics.
- Proactively generate new business and upsell existing customers, frequently partnering with field technicians to maximize opportunities.
LEAD
APPLE INC.
10.2014 - 10.2020
- Oversaw daily staffing schedules, adjusting in real time to align with store traffic and business needs.
- Led and aligned cross-functional teams of 100+ to drive performance goals, product launches, and company communications.
- Managed store operations including opening/closing procedures, cash management, visual standards, loss prevention, and urgent operational issues.
- Analyzed daily reports and customer feedback to identify trends, recognize success, and drive KPI improvements.
- Improved team productivity by 20% within 6 months through structured coaching and performance tracking.
- Supported multiple flagship store openings, contributing to launch readiness, team onboarding, and customer experience standards.
RETAIL SALES SUPERVISOR
T-MOBILE
06.2010 - 10.2014
- Managed daily store operations, including opening/closing procedures, inventory audits, and bank deposits.
- Led B2B sales initiatives by organizing outreach efforts, managing appointments, and meeting monthly quotas.
- Conducted daily account audits to identify upsell opportunities and increase store revenue.
- Maintained expert-level knowledge of wireless products, pricing, and competitor offerings.
- Resolved customer complaints and escalations related to billing, technical, and account issues.
- Recruited, onboarded, trained, and developed new and existing team members.
Skills
- Sales Leadership
- Revenue Growth
- Team Development
- Strategic Planning
- Customer Experience
- Conflict Management
- Process Optimization
- Presentation Skills
- CRM Tools
- MacOS & Microsoft Office
- Bilingual: English & Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SENIOR IN-HOME SALES EXPERT
AT&T INC.
10.2020 - Current
LEAD
APPLE INC.
10.2014 - 10.2020
RETAIL SALES SUPERVISOR
T-MOBILE
06.2010 - 10.2014