Hasani Kennedy

Led a team of Operations Managers overseeing Ground and Express sort operations in a Network 2.0 station, ensuring consistent achievement of service, safety, and productivity goals.

Led employee development initiatives, including performance management, training, mentoring, and succession planning for frontline leaders.

Managed end-to-end sort operations, balancing staffing and equipment

Managed package handler training and onboarding initiatives, ensuring employees were equipped to safely operate equipment and perform sort functions effectively.

Lead and motivated a team of 30 employees to achieve a 98% on time delivery

Implemented policies and standard operating procedures for continuous improvement

Conducted one on one performance for reviews each month, offering praise and recommendations for improvement.

Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement.

Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis.

Investigates, resolves and/or escalates customer service issues, as appropriate.

Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.

• Manage all flights assigned to a specific area, including delayed departure time assigmnets, coordinate service needs and communicate current state of  flight to appropriate personal 
• Monitor aircraft and FAA frequencies and ensure proper data is transmitted.
• Accountabled for correct weight and balance 
• Responsible for planning , monitoring all Delta Mainline flights

• Lead agent responsible for ensuring the Safe and proper loading/ off loading of baggage and cargo on delta flights.
• Safety, security and customer service delivery multitask worker who is an effective team motivator 
• Lead agent in charge of all ground crew 
• Accountablue for all on time departures

• Picked up and transported cargo and baggage to and from aircraft 
• Signald planes for guiding them into and out of the gates 
• Operated Cart Tugs, diesel push-back tractors and luggage loader belts 
• Constantly communicate with flight desk via ground crew

• Preloaders are responsible for unloading, sorting , scanning and loading of packages in the center. They move a variety of packages and process these efficiently for the drivers to deliver.
• Preloaders work in a physically- demanding and fast -paced warehouse environment and the continually lift, lower and slide packages for the duration of their shifts. They work with conveyor and roller belts 
• Loading, unloading and sorting packages

Helped customers with questions, concerns and all other aspect that May of been related. Kept store organized, Clean. Made sure games and cases was stored and put away correctly. Take control of loss prevention steps to reduce theft within the store. Achieved all goals whether they be daily weekly monthly or annually