Haseena Zafarali
Brooklyn
Summary
Detail-oriented Passenger Service Agent with strong communication skills and a proven ability to assist customers effectively. Experienced in coordinating special services and resolving issues under pressure.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Passenger Service Agent
Swissport
Queens
04.2023 - Current
- Assisted passengers with check-in and boarding procedures
- Coordinated special services for disabled and unaccompanied minors.
- Oversee boarding process as Gate Lead and resolved issues with customers.
Technical Sales Associate
DJ Electronics
10.2018 - 11.2022
- Provide technical information to customers on all electronic devices to assist them in making purchasing decisions, including features and functionality of all smart PCs, tablets, phones, TVs, etc.
- Driving sales targets of the business
- Delivering highest quality customer service
- Create custom reports (scheduled and ad-hoc) for team in Excel and Word.
- Onboarding new sales associates into the technical electronics space by training them on products and features and how to explain these to customers.
Station Attendant
Flying Foods Group
Queens
01.2019 - 01.2020
- Operated food preparation equipment efficiently and safely.
- Maintained cleanliness and organization in food storage areas.
- Assisted team members with food packaging tasks.
Education
High School Diploma - Mathematics, English A, Social Studies, Integrated Science, Physics, Chemistry, Biology, Religious Education, Information Technology
ISA High School
Georgetown, Guyana06-2017
Skills
- Customer assistance
- Documentation verification
- Amadeus
- Boarding gate procedures
- Check-in procedures
- Ground operations
- Detail oriented
- Ability to remain focused under pressure
- Friendly persona
- Problem solver
- Fast learner
- Strong communication skills
- Experience performing presentations
Timeline
Passenger Service Agent
Swissport
04.2023 - Current
Station Attendant
Flying Foods Group
01.2019 - 01.2020
Technical Sales Associate
DJ Electronics
10.2018 - 11.2022
High School Diploma - Mathematics, English A, Social Studies, Integrated Science, Physics, Chemistry, Biology, Religious Education, Information Technology
ISA High School