Al Naquiv
Queens,NY
Summary
Adept at fostering customer relationships and enhancing team dynamics, my tenure at Westside Donut honed my customer service and communication skills. Demonstrating a robust work ethic and integrity, I excel in fast-paced settings, quickly adapting to new challenges with a keen focus on collaborative success and individual accountability.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Worldwide Flight Services
05.2025 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Employee
Westside Donut
02.2023 - 04.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Employee
973 EIGHTH AVE
06.2023 - 09.2023
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Education
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Customer Service
- Work Ethic and Integrity
- Customer Assistance
- Patience and Empathy
Timeline
Passenger Service Agent
Worldwide Flight Services
05.2025 - Current
Employee
973 EIGHTH AVE
06.2023 - 09.2023
Employee
Westside Donut
02.2023 - 04.2025
New York City College of Technology of The City University of New York
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