HASIBULLAH SAFI
Herndon,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales & Customer-Facing Experience
- Developed strong communication and people skills through customer-facing roles and cross-functional team projects.
- Demonstrated strong ability to understand and meet people's needs with a friendly, professional, and solution-focused approach.
- Proven quick learner with a goal-oriented mindset, positive attitude, and professional comfort handling objections or technical questions under pressure.
- (Cross-Functional Roles)
- Simultaneous Focus
Data Center Technician
NTN
Chantilly
06.2026 - Current
- Diagnosed hardware issues and performed repairs on servers and network equipment.
- Monitored data center performance to ensure optimal operation and reliability.
- Assisted in installation of new hardware and software systems, ensuring compliance with protocols.
- Conducted routine maintenance checks and troubleshooting procedures to enhance system uptime.
IT Technician
Wise Global Technology
11.2025 - Current
- Installed and configured computers, printers, POS systems, network components, and Ethernet cabling.
- Installed, maintained, and repaired critical hardware and software components for distributed client environments (e.g., 7-Eleven, McDonald's).
- Proficient in installing, terminating, and testing Ethernet (Cat5e/Cat6) network cables.
Machine Operator
Idemia
Chantilly, VA
01.2022 - 12.2023
- Troubleshot malfunctions in production equipment or processes; manipulated controls to set, activate, and adjust mechanisms on machinery.
- Operated robotic arms within a highly automated manufacturing environment.
- Conducted comprehensive research on potential vendors, suppliers, contractors, and subcontractors for upcoming projects.
- Provided direct administrative support to the Project Manager in order to facilitate successful project outcomes.
- Identified project needs by reviewing complex project objectives, timelines, and schedules.
- Worked closely with senior managers to ensure that all active projects were completed according to schedule.
IT Help Desk Officer
Ministry of Public Works
Kabul, Afghanistan
10.2018 - 12.2019
- Troubleshot network connectivity issues for users both onsite and remotely; diagnosed system errors and provided appropriate engineering solutions.
- Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve hardware and software problems.
- Referred major hardware/software problems or defective products to vendor specialists or senior technicians for service.
- Collaborated with technical staff to establish long-term goals and objectives for critical system improvements and upgrades.
- Developed comprehensive training materials and procedures, and trained users in the proper use of hardware or software.
IT Assistant Manager
Credence IT
Kabul, Afghanistan
01.2017 - 03.2017
- Analyzed workflows and established strategic priorities for daily enterprise operations.
- Directed the enterprise installation of new systems, including hardware, operating systems, and core application software.
- Provided company users with tier-level technical support for complex IT problems and account maintenance.
- Developed and maintained a comprehensive system for tracking IT projects, ensuring all crucial deadlines were met.
- Recruited, trained, and supervised IT department staff to enhance operational capability.
- Created comprehensive training materials for end-users regarding the usage of core company technology systems.
Education
Bachelor of Science - undefined
Salam University
Kabul, Afghanistan12.2019
High School Diploma - undefined
Abu Musa High School
Kabul, Afghanistan12.2015
Skills
Schedule Management
Meeting Coordination
Project Resource Recommendations
Requirements Gathering
Technical Planning
Client Relationships
Training & Development
Analytics
Adobe Acrobat
Customer Service
Microsoft Office
Network Troubleshooting
Hardware Deployment
LANGUAGES
English: Professional Proficiency
Persian / Dari: Native / Bilingual
Pashto: Native / Bilingual
Timeline
Data Center Technician
NTN
06.2026 - Current
IT Technician
Wise Global Technology
11.2025 - Current
Machine Operator
Idemia
01.2022 - 12.2023
IT Help Desk Officer
Ministry of Public Works
10.2018 - 12.2019
IT Assistant Manager
Credence IT
01.2017 - 03.2017
High School Diploma - undefined
Abu Musa High School
Bachelor of Science - undefined
Salam University