Hasmik Grigoryan
North Hills,CA
Summary
Seeking to obtain a position within an organization, where I can utilize and enhance my strong analytical, professional, and interpersonal skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Office MANAGER/Billing
AIRFLO COMPANY INC
01.2014 - Current
- Dispatching drivers, and scheduling work crews, vehicles, or equipment to work sites
- Communicating with work crew, supervisors, customers to resolve service request
- Prepare daily schedule, work orders, assign service requests
- Handle change requests by communication with crew and customer
- Maintain inventory record, submit clean claims to insurance companies
- Resolve all customer service and billing issues at hand.
RECEPTIONIST
PURE TOUCH SKIN CENTER
01.2011 - 01.2014
- Welcoming patients and visitors by greeting, in person or on the telephone; answering or referring inquiries
- Optimizing patients; satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeping patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule, reminding provider of service delays
- Comforting patients by anticipating patients' anxieties; answering patients; questions
- Maintaining the reception area
- Ensuring availability of treatment information by filing and retrieving patient records
- Maintaining patient accounts by obtaining, recording, and updating personal and financial information
- Obtaining revenue by recording and updating financial information; recording and collecting patient charges: controlling credit extended to patients; filing, collecting, and expediting third- party claims
- Maintaining business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
- Helping patients in distress by responding to emergencies
- Protecting patients; rights by maintaining confidentiality of personal and financial information
- Maintaining operations by following policies and procedures; reporting needed changes
- Contributing to team effort by accomplishing related results as needed.
CASHIER
TJ-MAXX
01.2011 - 01.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments & maintain clean and orderly checkout areas
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
RECEPTIONIST
OMNIA LEGAL INC
01.2009 - 01.2011
- Maintaining quality service by establishing and enforcing organization standards
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintaining patient care database by entering new information as it becomes available, verifying findings and reports; backing up data
- Maintaining professional and technical knowledge by attending educational workshops
- Reviewing professional publications; establishing personal networks; participating in professional societies
- Contributes to team effort by accomplishing related results as needed.
Education
Associate of Arts -
Los Angeles Valley College
Los Angeles, CA06.2013
Bachelor’s Degree - Arts in Dance
Armenia State Pedagogical University
Armenia, Yerevan2009
Skills
- Excellent leadership skills
- Excellent teamwork skills
- Strong problem solving skills
- Strongly organized - Able to work unsupervised
- Strong computer skills 75 wpm - Team Management
- Office Management
- Financial Management and Reporting
- Client Correspondence
- Inquiry Requests
- Fleet Dispatching
- Vendor Liaising
- Maintenance Coordination
- Mail and Package Distribution
- Employee Motivation
- Office organization
- Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
- Office administration
- Inter-office communications
- Oracle Open Office
- Microsoft Office usage
- Office supply acquisition
- Understanding of office operations
- Familiarity with office equipment
- Office management professional
- Front office operations
- Maintaining office records
- Opening and closing offices
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Office MANAGER/Billing
AIRFLO COMPANY INC
01.2014 - Current
RECEPTIONIST
PURE TOUCH SKIN CENTER
01.2011 - 01.2014
CASHIER
TJ-MAXX
01.2011 - 01.2012
RECEPTIONIST
OMNIA LEGAL INC
01.2009 - 01.2011
Associate of Arts -
Los Angeles Valley College
Bachelor’s Degree - Arts in Dance
Armenia State Pedagogical University