Hasmik Minasyan

• Resolved customer complaints quickly, ensuring satisfaction and loyalty.
• Processed transactions efficiently using point-of-sale systems to enhance service speed.
• Maintained product knowledge to offer relevant recommendations to customers.
• Collaborated with team members to improve service delivery and customer experience.
• Documented customer interactions accurately in the database for future reference.
• Adapted to changing situations and prioritized tasks effectively during peak hours.
• Supported training initiatives for new hires, fostering a collaborative environment.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Knowledgable in all dme (rollators oxygen wheelchairs walkers bath item etc.)

• knowledgeable in incontinence supplies, trach, ostomy, wound care, etc.

• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Responded proactively and positively to rapid change.
• Assisted customers with inquiries, providing accurate information and solutions.

• Assisted with personal care routines, promoting dignity and independence for individuals.
• Collaborated with family members to create communication strategies for effective caregiving.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
• Conducted comprehensive market analyses to identify trends and opportunities for growth within the retail sector.
• Managed relationships with key retail partners, fostering collaboration on joint promotions and events.
• Answered all front desk phone calls

• Increased sales revenue by effectively upselling and cross-selling retail products to customers.
• Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
• Consistently met performance targets for both service volume and retail sales goals within the salon environment.
• Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
• Ensured compliance with federal, state, local laws and regulations governing health and safety standards within retail environments.

• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Managed inventory to prevent stock shortages, ordering new items as necessary.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Performed cash, card, and check transactions to complete customer purchases.
• Used in-store system to locate inventory and place special orders for customers.