HASSAN BEARFIELD
Newark,NJ
Summary
Accomplished Night Dispatcher at Port Kearny Security, adept in dispatch software and route planning. Enhanced fleet efficiency by 20% through strategic problem-solving and prioritization. Recognized for exceptional customer service and active listening, ensuring swift resolution of client concerns. Proven ability to adapt and excel in dynamic environments, consistently exceeding performance expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Dispatcher
Port Kearny Security
61hackensack Kearny N.j
01.2017 - Current
- Managed a high volume of incoming calls, ensuring prompt attention to all client needs and concerns.
- Expedited delivery times by proactively identifying potential delays and adjusting routes accordingly.
- Optimized route planning through careful analysis of traffic patterns, weather conditions, and driver availability.
- Reduced response times for urgent situations by prioritizing tasks and coordinating resources effectively.
- Assisted management in evaluating employee performance by providing feedback on dispatcher strengths and areas for improvement.
- Continuously updated knowledge of industry best practices, staying current with the latest trends in dispatching and logistics management.
- Implemented new software systems for tracking vehicle locations, improving overall visibility into fleet operations at night time hours.
- Conducted thorough follow-ups on any reported incidents or accidents involving dispatched vehicles during night shifts.
- Collaborated closely with other departments to resolve any issues or discrepancies in a timely manner.
Warehouse
Shoprite Warehouse Distribution
45 Joseph St. Newark N.j
01.2015 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
GED -
Edison Jop Corp
Edison, NJ06-1997
Skills
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Multitasking and organization
- Prioritizing calls
- Dispatch software
- Route planning
- Incident reporting
- Geographical expertise
- Verbal and written communication
- Active listening
Certification
accounting trade, maintenance certifed
Timeline
Night Dispatcher
Port Kearny Security
01.2017 - Current
Warehouse
Shoprite Warehouse Distribution
01.2015 - 01.2017
GED -
Edison Jop Corp
accounting trade
accounting trade account payable account receivable date of entry book keeping