Anna Onorato
Apple Valley,CA
Summary
Dependable and reliable retail keyholder with strong communication skills and a positive attitude. Passionate about providing exceptional customer service and ensuring each customer feels valued and appreciated. Experienced in accomplishing management-level tasks, leading and motivating retail workers to deliver outstanding service consistently. Proven track record in training, store operations, money handling, inventory management, scheduling, open/closing store, and payroll.
Overview
6
6
years of professional experience
Work History
Night Dispatcher
C. Onorato Trucking LLC
06.2021 - Current
- Notified appropriate personnel of any changes or delays in schedules.
- Managed filing systems and entered data into computer databases.
- Managed documentation for transportation billing.
- Handled payment processing for gas and parts expenses.
- Scheduled appointments for new accounts to secure company loads.
- Upgraded tracking systems to increase visibility of fleet operations at night.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Key Holder Manager
Hugo Boss
08.2022 - 04.2025
- Created weekly schedules for keyholders aligned with customer traffic trends.
- Ensured precise handling of funds by supervising cash register operations.
- Organized and maintained inventory levels by reordering merchandise.
- Directed keyholder tasks to uphold company standards.
- Promoted upcoming events or special offers through direct communication with customers.
- Maintained a visually appealing store environment.
- Monitored store KPI’s closely, as well as UPT’s and NSPT’s.
- Trained and supervised new employees to apply best practices in customer service and store operations.
General Merchandise Department Manager
Grocery Outlet Bargain Market
07.2019 - 06.2022
- Coordinated with vendors to ensure timely delivery of product orders.
- Provided reports to senior manager to facilitate informed business decisions and strategic planning.
- Monitored daily operations to minimize inventory shrinkage.
- Maintained accurate records of weekly sales figures and other financial data relating to the department.
- Executed daily inspections to ensure proper stock levels and accurate price displays.
- Checked store shipments for accuracy against documented purchase orders.
- Addressed customer concerns promptly, providing exceptional service to foster loyalty and repeat business.
Education
High School Diploma -
Upland High School
Upland, CA06-2018
Skills
- Customer service
- Training new hires
- Problem-solving
- Processing orders
- Team collaboration
- Data entry
- Multitasking and organization
- Attention to detail
- Schedule coordination
- Critical thinker
- Teamwork
- Problem-solving abilities
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Safety procedures
- Team building
- Self motivation
- Professionalism
Timeline
Key Holder Manager
Hugo Boss
08.2022 - 04.2025
Night Dispatcher
C. Onorato Trucking LLC
06.2021 - Current
General Merchandise Department Manager
Grocery Outlet Bargain Market
07.2019 - 06.2022
High School Diploma -
Upland High School