Zachary Baker
Nixa,MO
Summary
Dynamic professional with extensive experience at Wilson Logistics, excelling in route planning and driver communication. Proven track record in incident reporting and invoice processing, enhancing operational efficiency. Adept at problem-solving and fostering strong customer relationships, consistently delivering exceptional service and optimizing resource management.
Overview
6
6
years of professional experience
Work History
Night Dispatcher
Wilson Logistics
Strafford, MO
10.2024 - Current
- Worked closely with transportation supervisor to dispatch and assign loads.
- Resolved driver complaints professionally and efficiently.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
- Oversaw communications within assigned territories.
- Prepared daily work and run schedules.
- Evaluated route plans to identify potential improvements in fuel consumption costs.
- Created daily reports detailing truck movements, delays, accidents or other incidents.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Adhered to safety regulations while monitoring vehicle performance throughout trips.
Road Assist Coordinator
Stevens Transport
Dallas, TX
07.2022 - 10.2024
- Received calls from inbound callers and attempted to diagnose issues over the phone.
- Delivered clear, effective communication to all parties.
- Route drivers to authorized repair facilities, as needed.
- Communicate service interruptions to Operations so that an alternative delivery plan can be made.
- Identify warrantable repairs, and file claims with the appropriate vendor or manufacturer.
- Process and reconcile invoices for approval.
Road Assist
Ashley Pacific Northwest
Springfield, MO
12.2021 - 07.2022
- Received calls from inbound callers and attempted to diagnose issues over the phone.
- Delivered clear, effective communication to all parties.
- Route drivers to authorized repair facilities, as needed.
- Communicate service interruptions to Operations so that an alternative delivery plan can be made.
- Identify warrantable repairs, and file claims with the appropriate vendor or manufacturer.
- Process and reconcile invoices for approval.
- Reviewed invoices from vendors and made sure the correct times were billed.
- Matched Paccar and Detroit invoices to work orders to make sure they matched.
Shop Foreman
Wilson Logistics
Springfield, MO
12.2020 - 12.2021
- Monitored equipment maintenance schedules to prevent operational disruptions.
- Maintained inventory control, reducing waste and optimizing resources.
- Conferred with management to coordinate work activities or identify needed resources.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Reviewed invoices from vendors for accuracy before approving payment.
- Coordinated with other departments to ensure smooth operation across the company.
- Delegated work to staff, setting priorities and goals.
- Established and enforced clear safety policies to protect workers from injury.
Service Advisor
TLG Peterbilt
Strafford, MO
12.2018 - 03.2020
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Maintained records of customer interactions and transactions.
- Developed and maintained strong relationships with customers to ensure repeat business.
Education
High School Diploma -
Clear Lake High School
Houston06-2011
Skills
- Route planning
- Record keeping
- Driver communication
- Incident reporting
- Customer service
- Invoice processing
- Problem-solving
- Service planning
Timeline
Night Dispatcher
Wilson Logistics
10.2024 - Current
Road Assist Coordinator
Stevens Transport
07.2022 - 10.2024
Road Assist
Ashley Pacific Northwest
12.2021 - 07.2022
Shop Foreman
Wilson Logistics
12.2020 - 12.2021
Service Advisor
TLG Peterbilt
12.2018 - 03.2020
High School Diploma -
Clear Lake High School
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