Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Kristen Cook

CHIEFLAND,FL

Summary

Reliable Trucking night dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Night Dispatcher

Tidewater Trucking
Newberry, FL
09.2023 - Current
  • Checked in drivers and completed necessary paperwork for their shift.
  • Monitored fleet vehicles to ensure they are following the set routes.
  • Notified appropriate personnel of any changes or delays in schedules.
  • Coordinated with drivers to determine estimated time of arrival at destination.
  • Responded promptly to customer inquiries regarding delivery status.
  • Tracked driver's hours worked and reported any discrepancies to management.
  • Maintained detailed records of all dispatch activities, including load information, pick-up times, and delivery locations.
  • Identified late deliveries and notified customers accordingly.
  • Advised drivers on best practices for safe driving habits under varying weather conditions.
  • Analyzed traffic patterns in order to optimize routing plans for upcoming trips.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Addressed questions, problems or requests for service or equipment.
  • Advised personnel about accidents, weather conditions or other hazards.

Cashier

Jiffy Food Store
Chiefland, FL
02.2017 - 07.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education

EMT Certific - Emergency Medical Technology

College of Central Florida
Chiefland, FL
06-2017

High School Diploma -

Chiefland Middle High School
Chiefland, FL
05-2014

Skills

  • Incident Reporting
  • Route Planning
  • Service Coordination
  • Driver communication
  • Route Navigation

Affiliations

  • Photography and Art
  • Able to handle a register and computers that involve power point and word

Languages

Spanish
Elementary

Accomplishments

  • Started my own Photography called Kristen's Tale As Old As Time

Certification

  • EMS certificate

Timeline

Night Dispatcher

Tidewater Trucking
09.2023 - Current

Cashier

Jiffy Food Store
02.2017 - 07.2024

EMT Certific - Emergency Medical Technology

College of Central Florida

High School Diploma -

Chiefland Middle High School

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Kristen Cook