Hassan Eatman
Englewood,NJ
Summary
Highly personable Customer Service Professional with over eight years of experience in call-center operations within the health, defined benefits, and telecommunications industries. My experience also includes Machine operator, retail cashier and customer service work.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
05.2025 - 10.2025
- E Z Pass inbound customer service
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
Machine operator/Mailroom clerk
TransCentra
01.2010 - 09.2022
- Duties include processing and assisting in disposal of bill payments of various companies using Computer based machinery to process highly confidential and personal account information.
Bike Assembler/cashier/stock room
Target
01.2009 - 01.2010
- Duties included repairing and assembling bikes as well as cashier and customer service. I also assisted with front desk duties in the human resources department.
Customer Service Representative
Mellon Financial
01.2003 - 01.2005
- As Customer Advocate, I handled claims processing and wire transfers for Heinz Corp and GM
- My duties included handling inbound calls from current and retired Heinz Corp. employees regarding their 401k and pension plan benefits at the Little Falls location. Provided problem solving data entry, and answering customer inquires. In the Ridgefield park location, I was responsible for answering calls from retired General Motors employees regarding their GM money market accounts. My duties included answering customer inquires, processing automated clearing house and wire transfers of cash to customers.
Customer service Advocate
HIP Health plans
05.1998 - 09.2001
- Served as Customer Service Representative and able to provide excellent care in a very fast paced, stressful call center because of the tremendous call volume.
- Responsible for answering calls from and placing calls to individual as well as group health plan members regarding insurance or contract issues. My duties included answering customer inquires, data entry, billing and problem solving.
Education
High school or equivalent -
Personal Information
Title: Highly personable Customer Service Professional
Timeline
Customer Service Representative
Conduent Call Center
05.2025 - 10.2025
Machine operator/Mailroom clerk
TransCentra
01.2010 - 09.2022
Bike Assembler/cashier/stock room
Target
01.2009 - 01.2010
Customer Service Representative
Mellon Financial
01.2003 - 01.2005
Customer service Advocate
HIP Health plans
05.1998 - 09.2001