Hassan Fisher
East Orange,NJ
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
27
27
years of professional experience
Work History
DPV Insurance Agent
Adecco
12.2024 - 08.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Unemployment Claims Specialist
Adecco
09.2022 - 12.2024
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
Customer Service Representative
Adecco
08.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Collections Agent
Investors Bank
05.2017 - 08.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Loan Service Representative
Investors Bank
06.2012 - 05.2017
- Streamlined internal workflows for improved productivity while managing multiple tasks simultaneously without compromising quality or attention to detail.
- Provided exceptional customer service through clear explanations of various loan products and services available.
- Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
- Maximized revenue opportunities through effective cross-selling of additional financial products and services aligned with client needs.
Bank Tellers
Investors Bank
07.1998 - 06.2012
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
No Degree -
Wilkes University
Wilkes-barre, PAHigh School Diploma -
Montclair High School
Montclair, NJ06.1994
Skills
Verified Identifications for Health Insurance
Took calls and assisted with new insurers
Additional Information
Salesforce HIX are a few systems I learned and are fluent with!
Timeline
DPV Insurance Agent
Adecco
12.2024 - 08.2025
Unemployment Claims Specialist
Adecco
09.2022 - 12.2024
Customer Service Representative
Adecco
08.2020 - 09.2022
Collections Agent
Investors Bank
05.2017 - 08.2019
Loan Service Representative
Investors Bank
06.2012 - 05.2017
Bank Tellers
Investors Bank
07.1998 - 06.2012
No Degree -
Wilkes University
High School Diploma -
Montclair High School
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