Customer Service Representative
Tech Mahindra
Fargo, North Dakota
Sep.2014 - Apr.2015
- Utilized effective verbal and written communication skills to resolve customer's questions regarding refunds, location of their order, as well discounts on items they planned to purchase
- Creatively implemented a client-first approach to address client complaints and to ensure client satisfaction while maintaining a calm demeanor
- Developed attention to detail through gathering all aspects of the client experience to increase client retention.
