Dedicated customer service representative skilled in active listening, empathy, and problem-solving. Proven ability to resolve conflicts and enhance customer satisfaction in fast-paced environments.
Work History
Customer Service Representative
6 Months
Avera | 02.2026 - Current
Assisted customers with inquiries, ensuring timely and accurate responses.
Processed orders and returns efficiently using CRM systems.
Documented customer interactions to enhance service quality and team performance.
Collaborated with team members to resolve complex issues effectively.
Assisted patients with inquiries regarding healthcare services and coverage options.
Customer Service Representative
1 Year 6 Months
Chewy | 10.2023 - 04.2025
Provided product information and support, fostering positive customer relationships.
Helping pet parents choose the best food and select the best insurance plan for their pets
Adapted quickly to changing situations, maintaining high service standards.
Implemented feedback processes to improve service delivery and customer satisfaction.
Customer Service Representative
1 Year 10 Months
Papa Inc | 01.2022 - 11.2023
Scheduling visits for patients for companionship
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Adapted quickly to changing situations, maintaining high service standards.