Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Hassan Pacouloute

Avera
North Miami Beach,FL
4
Languages
5
years of professional experience

Dedicated customer service representative skilled in active listening, empathy, and problem-solving. Proven ability to resolve conflicts and enhance customer satisfaction in fast-paced environments.

Work History

Customer Service Representative

6 Months
Avera | 02.2026 - Current
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Processed orders and returns efficiently using CRM systems.
  • Documented customer interactions to enhance service quality and team performance.
  • Collaborated with team members to resolve complex issues effectively.
  • Assisted patients with inquiries regarding healthcare services and coverage options.

Customer Service Representative

1 Year 6 Months
Chewy | 10.2023 - 04.2025
  • Provided product information and support, fostering positive customer relationships.
  • Helping pet parents choose the best food and select the best insurance plan for their pets
  • Adapted quickly to changing situations, maintaining high service standards.
  • Implemented feedback processes to improve service delivery and customer satisfaction.

Customer Service Representative

1 Year 10 Months
Papa Inc | 01.2022 - 11.2023
  • Scheduling visits for patients for companionship
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Adapted quickly to changing situations, maintaining high service standards.

Education

Associate of Arts - Communications

Miami Dade College | Miami, FL | 06-2004

Skills

Customer service
Data entry
Client engagement
Problem resolution
Relationship building
CRM management
Critical thinking
Data management

Languages

Creole
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
French
Full Professional

Timeline

Customer Service Representative

Avera
02.2026 - CurrentRead More

Customer Service Representative

Chewy
10.2023 - 04.2025Read More

Customer Service Representative

Papa Inc
01.2022 - 11.2023Read More

Miami Dade College

Associate of Arts from Communications
Read More
Hassan Pacouloute