Summary
Overview
Work History
Education
Skills
Certification
Apple, HP, Dell. Lenovo
Work Availability
Timeline
Generic
Hassan  Raza

Hassan Raza

Des Plaines,IL

Summary

Supportive Team Lead with 2 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service tech position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Lead

Insight Direct USA
Hanover Park, IL
03.2019 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Managed schedules accepted time off requests and found coverage for short shifts.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Directed and supervised team of 12 engaged in repair and 4 developments.

Store Owner

HSrepair INC
09.2016 - 12.2018
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Increased sales by 30% with special displays and promotions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Provided outstanding coaching to employees to boost productivity.
  • Mitigated business risks by working closely with staff members and assessing performance.

Repair Technician

Cellphonia Inc
06.2010 - 08.2014

Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Wrote and revised maintenance procedures.

Education

High School Diploma -

Harry S Truman
Chicago, IL
07.2010

Skills

  • Lead Identification
  • Field Support
  • Technique Optimization
  • Job Assignments
  • Operational Efficiency and Safety
  • Task Monitoring
  • Production Monitoring
  • Quality Standards
  • Software Application Testing
  • Overseeing Personnel
  • Order Supplies
  • Manage Budgets

Certification

  • Apple, Insight - current
  • HP License - current
  • Certified DELL, Insight - current
  • Apple,HP,DELL,Lenovo Training - current

Apple, HP, Dell. Lenovo

i start working as service tech at Insight, where i leran how to fix Apple phones, apple laptops, HP laptops, DELL laptops, Lenovo laptops. from there on i start as team lead.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Lead

Insight Direct USA
03.2019 - Current

Store Owner

HSrepair INC
09.2016 - 12.2018

Repair Technician

Cellphonia Inc
06.2010 - 08.2014

High School Diploma -

Harry S Truman
  • Apple, Insight - current
  • HP License - current
  • Certified DELL, Insight - current
  • Apple,HP,DELL,Lenovo Training - current
Hassan Raza