Janylah Thomas
Columbia,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Team Lead
MBS Textbook Exchange
2018.06 - 2022.12
- Research and find creative solutions to problems reported by customers
- Provide guidance to Customer Service Representatives on how to resolve customer concerns
- Mentor and coach Customer Service Representatives to improve customer experience
- Serve as first point of escalation for upset customers
- Assist with gathering information and providing suggestions for improvement to current procedures and our website
- Serve as Supervisor on duty during absence of management staff.
Legal Assistant
Winn Law Firm
2021.06 - 2021.07
- Write up petitions
- Write notes on cases to prepare lawyer for court
- Created and implemented chart to organize traffic law cases and how to resolve them
- Be able to communicate with courthouses, prosecutors, police officers, etc.
- Contact clients to confirm/deny petitions made against them
- Set up appointments for clients
Closing Manager
Little Caesars Pizza
2015.05 - 2018.01
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
Education
Bachelor of Science - General Studies
University of Missouri - Columbia
Columbia, MO12.2021
Associate of the arts - General Studies
Moberly Area Community College
Columbia, MO12.2019
Skills
- Performing Evaluations
- Lead Identification
- Research Facts
- Conflict Mediation
- Court Document Filing
- Collect Data
- Legal Translation
- Finance and Accounting Oversight
- Business Leadership
Timeline
Legal Assistant
Winn Law Firm
2021.06 - 2021.07
Team Lead
MBS Textbook Exchange
2018.06 - 2022.12
Closing Manager
Little Caesars Pizza
2015.05 - 2018.01
Bachelor of Science - General Studies
University of Missouri - Columbia
Associate of the arts - General Studies
Moberly Area Community College
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