Hassan Rivera
Berryville,VA
Summary
Proven leader with a track record of enhancing customer experience at Nautica Retail through effective staff supervision and problem-solving skills. Skilled in maintaining industrial safety and fostering positive work environments. Demonstrated ability to improve operational accuracy and efficiency, contributing to increased customer satisfaction and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nautica Retail
10.2020 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Parts Stocker
AutoNation Honda
02.2022 - 05.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
Maintenance Department
Unilode
08.2022 - 11.2022
- Developed skilled maintenance team members through comprehensive training and mentorship.
- Performed regular facility inspections to ensure compliance with regulations and maintain a safe working environment.
- Addressed emergency situations promptly, minimizing damage to facilities and equipment while prioritizing employee safety.
Sales Associate
American Eagle
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Calvin Klein
11.2016 - 11.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Maintenance Technician -
Aviation Maintenance
Manassas, VA06-2021
High School Diploma -
Loudoun County High School
Leesburg, VA06-2019
Skills
- Customer service
- Willing to learn
- Industrial safety
- Problem-solving skills
- Positive attitude
- Friendly and personable
- Reliable and punctual
- Staff supervision
Certification
•Completed professional development in Occupational safety and health administration (OSHA) at the Aviation Maintenance Technician school.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Maintenance Department
Unilode
08.2022 - 11.2022
Parts Stocker
AutoNation Honda
02.2022 - 05.2024
Assistant Manager
Nautica Retail
10.2020 - Current
Sales Associate
American Eagle
11.2019 - 03.2020
Sales Associate
Calvin Klein
11.2016 - 11.2019
Maintenance Technician -
Aviation Maintenance
High School Diploma -
Loudoun County High School
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