Hassann Williams
Fairview,N.J.
Summary
Dynamic transportation professional with extensive experience at N.J. Transit Public Transportation, excelling in conflict resolution and employee management. Proven track record in optimizing fleet utilization and enhancing customer satisfaction through effective communication and dispatch software expertise. Committed to maintaining safety protocols while delivering exceptional service in high-pressure environments.
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Responsible for revenue collection and accountability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Depot Master/Transportation Dispatcher
N.J. Transit Public Transportation
05.2024 - Current
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with scheduling and lost and found items.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Coordinated driver dispatch to accomplish daily schedule requirements.
- Provided training and guidance to new dispatchers as well as new drivers.
- Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
Bus Operator
N.J. Transit Public Transportation
09.2007 - 05.2024
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Transported passengers safely along prescribed routes according to tight schedules.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Delivery Driver
Pepsi Cola
06.2006 - 08.2007
- Delivered products to stores and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Truck Driver/Bulk Fuel Specialist
U.S. Army Active Duty
01.2002 - 10.2003
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Education
High School Diploma -
St. Benedicts Prep.
Newark, NJ06.1995
Skills
- Conflict resolution techniques
- Weather conditions awareness
- Public relations management
- Employee management
- Strong decision-making
- Dispatch software such as Teledriver, and Hastus driver time keeping software
- Documentation and paperwork
- Telephone etiquette
- Transportation safety protocols
Certification
- CDL License - 2006-PRESENT
- EXCEL Training - 2024-Present
Timeline
Depot Master/Transportation Dispatcher
N.J. Transit Public Transportation
05.2024 - Current
Bus Operator
N.J. Transit Public Transportation
09.2007 - 05.2024
Delivery Driver
Pepsi Cola
06.2006 - 08.2007
Truck Driver/Bulk Fuel Specialist
U.S. Army Active Duty
01.2002 - 10.2003
High School Diploma -
St. Benedicts Prep.
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