Hassel America Acosta
Phoenix,Arizona
Summary
Customer focused professional with experience in retail and food service, specializing in cash handling and customer relationship building. Demonstrated efficiency in fast-paced environments while providing exceptional service. Recognized as Employee of the Month for outstanding performance. Bilingual in English and Spanish with strong communication skills.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Phoenix, AZ
08.2025 - Current
- Process cash and card transactions efficiently and accurately.
- Assist customers with mobile ordering, rewards accounts, and app related questions.
- Take customer orders through drive thru, front register, and mobile channels.
- Communicate effectively with customers and team members to ensure excellent service and operational efficiency.
- Maintain cleanliness, food safety, and customer service standards throughout all areas of the store.
Sales Associate
Tillys
Phoenix, AZ
06.2024 - 02.2026
- Served as a primary cashier, processing transactions accurately and efficiently.
- Assisted customers with purchases, product recommendations, and store services.
- Promoted and enrolled customers in the store rewards program through effective communication and relationship building.
- Earned Employee of the Month recognition twice for exceptional performance and customer service.
Sales Associate
Marshalls & HomeGoods
Phoenix, AZ
06.2023 - 02.2024
- Delivered exceptional customer service by assisting customers with purchases, returns, and product inquiries.
- Operated cash registers and accurately processed cash transactions to ensure smooth customer checkout.
- Encouraged customers to apply for store credit cards by clearly explaining program benefits, contributing to increased enrollment.
- Supported team goals in high-volume retail environment by actively participating in promotions and initiatives.
Education
GED -
Paradise Valley High School
3950 E Bell Rd Phoenix, Az 85032 United States05-2025
Skills
- Customer Service
- Cash handling
- Relationship Building
- Sales engagement
- Cross-selling promotions
- Problem Resolution
- Team Collaboration
- Attention to Detail
- Microsoft Excel
- Microsoft Word
- Bilingual: English & Spanish
- Working Under Pressure
Languages
Fluent in English and Spanish
Schedule
Flexible schedule, including evenings, and weekends.
Leadership Experience
- Member, Student Government (STUGO)
- Theater Participant
- Dive Team Member
Timeline
Barista
Starbucks
08.2025 - Current
Sales Associate
Tillys
06.2024 - 02.2026
Sales Associate
Marshalls & HomeGoods
06.2023 - 02.2024
GED -
Paradise Valley High School