Hasti Ghorishvandi
Summary
Dedicated Front Desk Assistant skilled in customer service, time management, and problem resolution. Proven ability to efficiently manage appointments and enhance client satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Assistant
Body Fit Training
Murphy , TX
11.2024 - 04.2026
- Greeted and assisted customers with inquiries and service requests, enhancing customer satisfaction.
- Managed appointment scheduling for personal training sessions and classes.
- Processed membership applications and payments efficiently using software tools.
- Coordinated communication between clients and trainers to ensure seamless scheduling and service delivery.
- Provided information on fitness programs, services, and promotions to clients.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Resolved customer complaints promptly, improving client retention and service quality.
- Maintained accurate records of guest accounts using computerized systems.
- Processed reservations made via telephone, fax, email or online travel sites.
Front of House Employee
Chick-fil-A
Richardson, Texas
01.2024 - 11.2024
- Greeted and welcomed guests to ensure a positive dining experience.
- Took customer orders accurately and efficiently using point-of-sale systems.
- Ensured cleanliness and organization of dining area and service stations to enhance guest experience.
- Collaborated with team members to support high-volume service demands.
- Resolved customer inquiries and concerns with professionalism and care.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Prepared drinks upon request according to recipes and standards set by management.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Provided take-out services to customers who preferred to dine offsite.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Monitored inventory levels of supplies like utensils, straws, and napkins to support seamless service.
- Adhered to all health code regulations when handling food items or beverages.
- Delivered guest orders to correct tables or take-out counter.
- Managed multiple tasks simultaneously while prioritizing customer satisfaction.
- Worked with managers to report and resolve customer issues or concerns.
Education
High School Diploma -
Classical School of Dallas
Dallas05-2027
Skills
- Customer service
- Time management
- Communication skills
- Problem resolution
- Team collaboration
- Organizational skills
- Hospitality services
- Problem-solving skills
Languages
Spanish
Professional
Affiliations
- VBS Volunteer, Richardson SDA Church- Richardson,TX (2021,2023-2026)
- Barnstormer, Camp Barnabas- Purdy, MO (2023)
- Lead Worship Singer, Richardson SDA Church- Richardson,TX (2020-Present)
- Head Of House, Bonhoeffer House, Classical School of Dallas- Dallas, TX (2023-2024, 2025-2026)
- Narnia Party Volunteer, Classical School of Dallas- Dallas, TX (2024-2026)
- Cross Country Extracurricular, Classical School of Dallas- Dallas, TX
(2023) - Church Media Volunteer, Richardson SDA Church- Richardson SDA Church (2024)
- Pre-K Helper, Classical School of Dallas- Dallas,TX (2025-2026)
- Photography Extracurricular- Dallas, TX (2025-Present)
- Dallas Life Homeless Shelter Volunteer- Dallas, TX (2023)
Timeline
Front Desk Assistant
Body Fit Training
11.2024 - 04.2026
Front of House Employee
Chick-fil-A
01.2024 - 11.2024
High School Diploma -
Classical School of Dallas