Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HATT'E GILCHRIST

Charlotte,NC

Summary

Looking for a leasing consultant position in a challenging but yet rewarding environment to fully utilize my communication and negotiation skills in advertising and leasing properties to tenants. Highly capable of adapting to different situations with a sense of calmness while under pressure. Offering leadership and team-building skills that will create unity. Ability to demonstrate consistency with deadlines, reports, and budgeting goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Career Strategies Inc
10.2023 - Current
  • Responds to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Keeps records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Effectively Markets the property by answering questions, conducting tours and promoting community amenities
  • Checks the daily application CMR, and follow-ups with information required for applicants

Guest Service Representative

Extended StayAmerica
08.2023 - Current
  • Resolving guest complaints and discrepancies in prompt and courteous manner.
  • Booking reservations over phone and through email, recording guest information in computer system and verifying details.
  • Keeping up with daily occupancy, room rate and revenue into property management system for accurate record keeping and accounting.

Customer Service Representative

UnitedHealthcare
03.2021 - 12.2023
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered average of 50 calls and emails per day, addressing customer inquiries, solving problems and providing product information.

Education

Diploma -

Richmond Senior High School
Rockingham, NC

Skills

  • Organization
  • Strong Communication
  • Vendor Management
  • CRM Software
  • Property Tours
  • Interpersonal Relations
  • Training and Mentoring
  • Microsoft Office Suite
  • Marketing strategies
  • Fair housing regulations

Certification

Certification of multifamily property management leasing consultant/fair housing

Timeline

Leasing Consultant

Career Strategies Inc
10.2023 - Current

Guest Service Representative

Extended StayAmerica
08.2023 - Current

Customer Service Representative

UnitedHealthcare
03.2021 - 12.2023

Diploma -

Richmond Senior High School

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HATT'E GILCHRIST